Customer Journey & Process Management - Placement Year

BMW Group; Farnborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

On-site restaurant

Pension scheme

27 days holiday (pro rata)

Job summary

BMW Group in Farnborough is offering an internship in Customer Journey and Process Management to gain practical experience across process governance, data analytics, and automation initiatives. You will work with stakeholders to identify improvement opportunities and support AI-powered projects.

The placement covers process documentation, reporting, and continuous improvement using Lean Six Sigma methodologies while collaborating with multiple departments.

Qualifications

• Strong analytical and problem-solving skills with a bias for data-driven improvements.
• Comfort with data, trends, and generating insights.
• Interest in process improvement, automation, AI and digital transformation.
• Excellent communication and stakeholder engagement.
• Organised, detail-oriented and able to manage multiple priorities.
• Curiosity and initiative to challenge current ways of working.
• Experience with data analysis tools (Excel, Power BI, Python, SQL) or a willingness to develop these skills.

Responsibilities

• Support monitoring and governance of customer journeys and processes.
• Conduct stakeholder meetings to gather information and identify improvements.
• Assist with documenting processes and maintaining process repositories.
• Prepare monthly governance and performance reporting.
• Support Lean Six Sigma-based continuous improvement initiatives.
• Assist with process mapping to identify inefficiencies and risks.
• Analyse data to identify trends and support recommendations.
• Support workshops and trainings promoting a culture of continuous improvement.

Skills

Analytical thinking

Problem-solving

Stakeholder engagement

Data-driven decision making

Education

Data Science / Analytics / Computer Science / AI / Mathematics / Engineering

Tools

Excel

Power BI

Python

SQL

Job description

Your Internship. Start With What Moves You.

The Customer Journey and Process Management (CJPM) team plays a key role in helping BMW Financial Services deliver great customer outcomes and efficient business processes. We partner with operational departments to govern and improve processes, enhance customer journeys, and identify opportunities to automate and optimise activities through Robotic Process Automation (RPA) and emerging technologies such as Artificial Intelligence (AI). This internship offers a unique opportunity to gain practical experience across customer journey management, process governance, continuous improvement, data analytics, process automation, and AI initiatives while working with stakeholders across the business.

What awaits you?

Customer Journeys, Process Governance & Continuous Improvement

• Support the monitoring and governance of customer journeys and business processes.
• Conduct stakeholder meetings to gather information, understand process challenges, and identify improvement opportunities.
• Verify process documentation through quality assurance reviews to ensure it remains accurate, relevant, and up to date.
• Support the maintenance of process documentation and process repositories.
• Prepare and distribute monthly process governance and performance reporting, including BMW Process World reporting.
• Support continuous improvement reviews using Lean Six Sigma methodologies.
• Assist with process mapping activities to identify inefficiencies, risks, and opportunities for optimisation.
• Analyse operational and customer data to identify trends and support improvement recommendations.
• Support workshops, surveys, coaching activities, and other initiatives that promote a culture of continuous improvement across the business.

Automation, Robotics & AI

• Support the identification, assessment, and prioritisation of automation opportunities across operational departments.
• Conduct analysis to support the Robotics Process Automation (RPA) backlog and pipeline.
• Assist with initial automation assessments and business case development.
• Work with stakeholders to understand manual processes and evaluate their suitability for automation.
• Support the delivery and monitoring of automation initiatives designed to improve efficiency and reduce manual effort.
• Assist with data-driven initiatives that support the exploration and adoption of Artificial Intelligence (AI) and other emerging technologies.

What should you bring along?

• Is studying towards, or has recently completed, a degree in Data Science, Business Analytics, Computer Science, Artificial Intelligence, Mathematics, Engineering, or a related discipline.
• Has strong analytical and problem-solving skills with an interest in using data to drive business improvements.
• Is comfortable working with data, identifying trends, and producing meaningful insights and reports.
• Has an interest in process improvement, automation technologies, AI, and digital transformation.
• Possesses strong communication and stakeholder engagement skills.
• Is organised, detail-oriented, and able to manage multiple priorities.
• Demonstrates curiosity, initiative, and a willingness to challenge existing ways of working.
• Has experience with data analysis tools (such as Excel, Power BI, Python, SQL, or similar) or a desire to develop these skills.

Our Culture

As part of BMW Financial Services, you will demonstrate the values and principles of our Customer Driven Organisation, consistently supporting good customer outcomes and helping to create effortless customer experiences through process excellence, innovation, automation, and data-driven decision making.

What can you look forward to?

• Great Pay – A competitive annual salary, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Enjoy a supportive work environment focusing on wellbeing, flexibility and sustainability.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process include online testing, an in person assessment centre and then a virtual interview with the hiring manager.

Please note:

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Closing date for applications: Sunday 18th October 2026

Any further questions? Email us on [e-mail]

Customer Journey & Process Management - Placement Year