Customer Insurance Advisor

Fintelligent Search; Wythenshawe; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A leading specialist insurance intermediary in Manchester seeks a committed Customer Insurance Advisor. This role offers a competitive salary, a dynamic work environment, and extensive benefits, including hybrid working options. The ideal candidate will excel in customer interactions and possess relevant industry experience.

Benefits

25 days holiday plus an extra day for each year worked

Birthday day off

Hybrid working after training

Enhanced sick pay after 12 months

Quarterly staff awards

Casual dress code

Free onsite parking

Free monthly office lunch

Qualifications

• Strong communication and interpersonal skills.
• Experience in the insurance industry or a related field.
• Proficiency in using digital tools and platforms.

Responsibilities

• Providing exceptional customer service to policyholders.
• Processing insurance applications and renewals efficiently.
• Collaborating with team members to enhance service delivery.

Skills

Strong communication skills

Interpersonal skills

Detail-oriented

Customer-focused mindset

Proficiency in digital tools

Education

Experience in the insurance industry

Experience in a related field

Job description

Are you someone who thrives on providing outstanding customer service? Our client is on the lookout for a committed Customer Insurance Advisor to become part of their dynamic team. This is a remarkable chance to collaborate with a company that takes pride in simplifying insurance and making it accessible to all.

With a competitive salary of £24,000 - £25,000 per year, this role offers you the chance to be part of a dynamic team. Enjoy working in a forward-thinking environment where your contributions make a real impact. Plus, you'll be joining a company that is a leader in the specialist insurance market.

The client is a leading specialist insurance intermediary based in Manchester, known for their fresh approach to insurance. They have been revolutionising the industry since for over 15 years with their easy-to-buy, value-driven products. With a strong commitment to customer satisfaction, they serve over 350,000 policyholders and attract millions of visitors to their websites annually.

As a Customer Insurance Advisor, you will:

• Providing exceptional customer service to policyholders
• Assisting clients in understanding their insurance options
• Processing insurance applications and renewals efficiently
• Maintaining accurate records and documentation
• Collaborating with team members to enhance service delivery
• Addressing client queries and concerns promptly

Package and Benefits:

The Customer Insurance Advisor will enjoy:

• Salary of £25,000 with bonus - OTE £30,000 - £35,000 - UNCAPPED
• 25 days holiday, plus an extra day for each year worked (up to 28 days). Option to buy or sell up to 5 days
• Birthday day off
• Hybrid working after training
• Up to 2 days volunteering leave a year
• Enhanced sick pay after 12 months
• Annual flu jab
• Free eye tests
• 24/7 Employee Assistance programme
• Clear career progression with regular reviews
• Support for professional qualifications
• £1,500 loyalty bonus, subject to conditions
• Quarterly staff awards
• Workplace pension (NEST)
• Annual social events
• Enhanced maternity/paternity pay, adoption, or fertility help
• Discounts on company products
• Cycle to Work scheme
• Free fruit weekly in the office
• Free monthly office lunch
• Casual dress code
• Free onsite parking

The ideal Customer Insurance Advisor will have:

• Strong communication and interpersonal skills
• Experience in the insurance industry or a related field
• Ability to work independently and as part of a team
• Detail-oriented with excellent organisational skills
• Proficiency in using digital tools and platforms
• A customer-focused mindset
• Willingness to learn and adapt

If you're interested in roles such as Insurance Consultant, Client Services Advisor, Insurance Specialist, Policy Advisor, or Insurance Account Manager, this Customer Service Advisor position could be the perfect fit for you.

If you're ready to take on the challenge of transforming the insurance experience, apply now to become a Customer Service Advisor with our client. Join a team that's leading the way in making insurance straightforward and accessible for everyone.