Customer Installation Engineer

TN United Kingdom; Sheffield; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic team of Network Technicians dedicated to delivering top-tier managed network solutions for clients in the Payments and Financial Services sectors. This role provides a unique opportunity to enhance your technical skills while supporting critical installations and configurations. You'll collaborate with field technicians, manage customer communications, and contribute to process improvements in a fast-paced environment. If you're passionate about technology and eager to grow your career, this is the perfect opportunity to make a significant impact in a forward-thinking company.

Qualifications

• Minimum 1 year of relevant experience in networking.
• Ability to manage multiple complex assignments concurrently.
• Excellent verbal and written communication skills in English.

Responsibilities

• Support customers during router installation and related activities.
• Manage the shared mailbox and ensure timely responses.
• Identify opportunities for process improvements and automation.

Skills

Networking experience

Communication skills

Project management

Ability to work independently

Process improvement

Education

Relevant certifications (CCNA, JNCIA)

Tools

MS Office

Remedy

Salesforce

Job description

Social network you want to login/join with:

Customer Installation Engineer, Sheffield

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Client:

Transaction Network Services

Location:

Sheffield, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

218a669f719b

Job Views:

13

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

Join TNS’s Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission is to deliver “Right First Time & On Time”. At TNS, we provide mission-critical, managed network solutions to clients in the Payments and Financial Service Markets, enabling secure, reliable, and high-speed transactions globally. This role offers a fantastic opportunity to develop and excel technically across various technology platforms involved in providing top-tier managed network solutions.

Responsibilities

• Support customers during router installation and related activities, including patch cabling and cross connects, collaborating with Field Technicians on installation, configuration, and troubleshooting.
• Remain logged into the Installations phone queue during business hours to assist customer engineers during device installation.
• Manage the shared mailbox, ensuring timely responses and proper archival.
• Coordinate with telecommunication companies to activate circuits such as leased lines, Ethernet, VPN, MPLS, and others.
• Maintain the integrity of the Remedy database and update data as needed.
• Identify opportunities for process improvements and automation to enhance quality and efficiency.
• Update technical documentation for the Customer Implementation Group to support operational needs.
• Build and maintain professional relationships with technical peers and teams globally.
• Stay informed about changes to TNS infrastructure and incorporate them into existing processes.
• Understand new TNS products and service offerings, including updates to software functionalities.
• Use project management tools for tracking and reporting tasks.

Qualifications

Required:

• Ability to work independently and exercise judgment effectively.
• Experience managing multiple complex assignments concurrently.
• Networking experience, especially in delivering mission-critical services using broadband or mobile connectivity.
• Excellent verbal and written communication skills in English; additional languages like Spanish, French, or Italian are a plus.
• Ability to work in a fast-paced environment managing various responsibilities.
• Minimum 1 year of relevant experience.

Desirable:

• Experience with Cisco, Juniper, Digi, Fortinet routers, etc.
• Background in banking, finance, or POS industries.
• Relevant certifications such as CCNA, JNCIA, Linux Admin, ITIL.
• Proficiency with MS Office, Remedy, Salesforce.
• Experience with mobile carrier data solutions and PSTN technologies.

If you are passionate about technology and personal growth, come see what TNS is all about!

TNS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic.