Customer Insights Specialist

Bridebook; London; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking company revolutionizing the wedding planning experience! As a Customer Insights Specialist, you will harness research and data to provide actionable insights that shape strategies and improve experiences for couples and vendors alike. This innovative firm is at the forefront of digitizing the wedding industry, and your contributions will help drive impactful change. With a commitment to collaboration and continuous improvement, you'll work with talented teams to deliver exceptional results. If you're passionate about making a difference and thrive in a dynamic environment, this role is perfect for you!

Benefits

25 days annual leave

Hybrid working

£500 Learning and Development budget

Enhanced family-friendly policies

Cycle to Work Scheme

Fully paid Sabbatical Leave

Working From Home Near Home

Wedding Leave

Half-Day Wedding Anniversary Leave

Equity Share Options

Qualifications

• 5+ years in market research with qualitative and quantitative expertise.
• Strong data analysis skills using tools like Mix Panel and Excel.

Responsibilities

• Conduct research and data collection to understand user needs.
• Analyze insights and report trends to improve user experience.

Skills

Market Research

Data Analysis

Stakeholder Management

Project Management

Communication Skills

Education

Bachelor's Degree

Tools

Mix Panel

Google Sheets

Excel

SurveyMonkey

HubSpot

Job description

At Bridebook, we're digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world.

Who is Bridebook anyway?

Bridebook is a SaaS and Marketplace scale-up business revolutionising the wedding industry. We are proud to be the UK’s number one wedding planning app and the ONLY global provider! Our mission is to make the wedding planning journey as happy as possible for engaged couples everywhere!

With over 90% of the world’s 7.5bn population expected to get married in their lifetime, the wedding industry is massive. It is 50% larger than the global taxi and food delivery markets combined, yet it sadly lags in digitalisation and lacks solutions for the modern-day needs of both couples and businesses.

So here's Bridebook, set to disrupt the wedding industry.

Our innovative platform is designed to make wedding planning effortless and stress-free. From personalised wedding checklists, budget management tools, a vast selection of venues and suppliers, and endless inspiration – you can access it all at your fingertips, on your mobile device! After recently becoming the first app of its kind to launch globally, Bridebook now enables couples to plan destination weddings anywhere in the world. This exciting expansion makes it a truly fantastic time to join us on our journey!

Our team is made up of talented creative, analytical, and tech-focused minds! We’ve collaborated with some fantastic partners including the Natural History Museum, Hilton, the Ritz, Etsy and Jimmy Choo, and have been featured 12 times on the App Store as well as been rated the number 1 app by Apple. Our investors are well known for supporting some previous successful unicorns such as Airbnb, Pinterest, Skyscanner and Tesla.

What will I be doing?

We’re looking for a Customer Insights Specialist to harness the power of research and data to deliver actionable insights that shape our strategy and product, in order to improve the experience for both our Couples and Wedding Service Providers.

Specific responsibilities will include:

• Conducting Research & Data Collection through surveys, interviews, and analytics to understand Couples’ and Vendors’ needs and behaviors.

• Performing Insights Analysis & Reporting by uncovering trends, creating actionable reports, and presenting findings to cross-functional teams that can form a library of actionable insights.

• Fostering Stakeholder Engagement & Collaboration by partnering with internal teams and agencies to align strategies with customer insights.

• Driving Innovation & Continuous Improvement by identifying new research opportunities, adopting industry best practices, and enhancing the Bridebook platform.

• Ensuring Data Integrity & Compliance by maintaining accuracy and adhering to privacy and ethical standards.

• Achieving Key Outcomes like impactful insights, improved user experiences, and stronger cross-team collaboration.

We’re looking for someone who has:

• Over 5 years of Market Research & Insights Experience, with expertise in qualitative and quantitative methods like surveys, interviews, and focus groups.

• Strong Data Analysis & Interpretation skills, proficient with tools like Mix Panel, Google Sheets, and Excel to create actionable reports.

• A customer-Centric Background in industries like e-commerce and SaaS, with strengths in customer journey mapping and user experience research.

• Proven Stakeholder Management & Collaboration experience, effectively influencing strategic decisions through cross-functional teamwork.

• Advanced Tool Proficiency, including SurveyMonkey, HubSpot, and user testing platforms like Full Story.

• Effective Project Management, adept at handling timelines, budgets, and multiple deliverables simultaneously.

• Exceptional Communication Skills, crafting compelling data-driven narratives for diverse audiences.

• Industry knowledge or a passion for weddings is welcomed! But not essential for this role.

What if you’re a partial fit?

We love hearing from anyone who is enthusiastic about changing the wedding industry and welcome candidates with different backgrounds and experiences! We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn’t exactly match this job description.

Benefits:

• 25 days of annual leave, with an extra day every year after three years (up to 30 days).

• Hybrid Working, we’d love to see you in twice a week, but you are free to come in more often if you’d like.

• £500 per year Learning and Development budget.

• Enhanced Family-Friendly Policies.

• Cycle to Work Scheme.

• One month fully paid Sabbatical Leave after five years in BB.

• 2 weeks Working From Home Near Home per year.

• Wedding Leave (5 days paid).

• Half-Day Wedding Anniversary Leave.

• Equity Share Options.

• An accessible, beautiful and dog-friendly office, with weekly breakfasts, communal lunches, alongside free snacks and more.

• Yearly BB Summit and quarterly events to celebrate milestones!

Location:

London, Hammersmith (working hybrid, minimum 2 days a week).

Our values:

One Team: Together we are better.

Keep Accelerating: We work smart.

Create Joy: We celebrate going above and beyond.

Equal employment opportunity:

Research shows that women, neurodiverse individuals, and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Bridebook we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

So what’s next?

You’ll hear from our team within 2 weeks regarding your application. We believe in efficient and meaningful conversations, so you’ll be happy to hear there isn’t a whopping 7 stage process!

That's all for now - see you on the dancefloor!