Customer Insights Lead - Data-Driven Growth

Footasylum; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

Footasylum is seeking a Customer Insights Manager in Manchester to gather, analyse, and translate customer data into actionable guidance for marketing, product, and strategy. You will work with Data, Buying, Design Centre and other teams to shape campaigns, audiences and brand messaging.

The role emphasizes data-driven decision making, stakeholder storytelling, and exploring new analytics approaches to improve customer engagement and loyalty.

Qualifications

• Proven experience in customer insights, market research, or data analytics.
• Experience translating data into actionable business recommendations.
• Ability to collaborate across marketing, product, and data teams.

Responsibilities

• Collect and translate customer data from multiple sources into actionable insights.
• Support marketing campaigns, audience targeting, and brand messaging with data-driven recommendations.
• Collaborate with Buying and Design teams to influence product and assortment decisions.

Skills

Customer insights

Market research

Data analytics

Tools

Tableau

Power BI

Google Analytics

Job description

Footasylum is seeking a Customer Insights Manager in Manchester to gather, analyse, and translate customer data into actionable guidance for marketing, product, and strategy. You will work with Data, Buying, Design Centre and other teams to shape campaigns, audiences and brand messaging.

The role emphasizes data-driven decision making, stakeholder storytelling, and exploring new analytics approaches to improve customer engagement and loyalty.