Customer Insights Analyst

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a renowned luxury department store as a Customer Insights Analyst, where your analytical prowess will drive insights into high-net-worth customer behaviors. This role emphasizes collaboration with Data Science teams to enhance predictive models and improve customer experiences. With a focus on data visualization and stakeholder engagement, you'll play a crucial part in shaping the shopping experience. The company offers a friendly environment, growth opportunities, and a comprehensive benefits package, making it an ideal place for individuals passionate about data and customer insights.

Benefits

Pension

Flexible Working

Holidays

Birthday Leave

Discounts

Season Ticket Loan

Qualifications

• Experience with customer data (Transactional, CRM, clientelling).
• Strong analytical skills and experience with large data volumes.

Responsibilities

• Delivering business benefits and improving customer experience.
• Collaborating with Data Science teams to optimize predictive models.

Skills

SQL

Data Analysis

Stakeholder Management

Data Visualization

Communication Skills

Time Management

Adaptability

Tools

Excel

SAP Analytics Cloud

Power BI

Tableau

Job description

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About the Role

We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities.

Responsibilities include:

1. Delivering business benefits and improving our customer experience, with a focus on Private Shopping.
2. Collaborating with Data Science teams to optimize predictive models and identify automation opportunities.
3. Training business users to access and utilize customer dashboards within Private Shopping.
4. Supporting insights projects for key stakeholders.
5. Using data visualization tools to communicate insights clearly.
6. Analyzing large datasets to find patterns in customer behavior.

About You

The ideal candidate will have experience with customer data (Transactional, CRM, clientelling) and practical SQL skills. Strong analytical skills, experience with large data volumes, and commercial awareness are essential.

Additional skills include:

• Experience with data visualization tools (Excel, SAP Analytics Cloud, Power BI, Tableau).
• Excellent presentation and communication skills.
• Ability to explain insights to non-technical audiences.
• Stakeholder management skills.
• Good time management and adaptability.

About Us

Harrods is a leading luxury department store, renowned for top designers and sought-after brands. Our mission is to make visiting our Knightsbridge store an inspiring shopping experience.

Our Promise to You

We offer a friendly environment, opportunities for growth, and a comprehensive benefits package, including pension, flexible working, holidays, birthday leave, discounts, and a season ticket loan.

Uniquely You

We celebrate diversity and encourage applications from all backgrounds. We believe in growth potential and value individual strengths. If you’re interested and align with our values, we encourage you to apply.

Learn more about us by searching #TogetherHarrods on social media or following us on Instagram @togetherharrods.