Customer Insights Analyst

Harrods; Greater London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Insights Analyst to enhance the customer experience in Private Shopping. This role involves collaborating with Data Science teams to optimize predictive models, training business users on data dashboards, and conducting analyses on large datasets to uncover customer behavior patterns. The ideal candidate will possess strong analytical skills, experience with SQL, and the ability to communicate insights effectively. Join a dynamic team in a friendly environment that values growth and diversity, and help create remarkable experiences for customers.

Benefits

Company Pension

Flexible Working

25 Days Holiday Plus Birthday Off

Up to 33% In-Store Discount

Season Ticket Loan

Qualifications

• Experience with customer data and strong analytical skills.
• Ability to extract insights from large datasets.

Responsibilities

• Optimize predictive models to identify high-net-worth clients.
• Train users on self-serve customer dashboards.

Skills

SQL

Data Analysis

Data Visualization

Stakeholder Management

Communication Skills

Time Management

Tools

Excel

SAP Analytics Cloud

Power BI

Tableau

Job description

We have an exciting opportunity for a Customer Insights Analyst who will use their analytical and commercial skills to support stakeholders in understanding our HNW customers and identifying opportunities.

About Role

As the Customer Insights Analyst, you will be delivering business benefits and improving our customer experience, with a particular focus on Private Shopping. This area of the business has been on a transformation journey, including the growth of a high-performing team, a larger and extraordinary new space, and best-in-class technology for clientelling.

You will also:

1. Work with Data Science teams to optimise existing predictive models to identify HNW clients and explore automation opportunities.
2. Train business users to ensure they can access and leverage key self-serve customer dashboards within Private Shopping areas.
3. Support the Senior Insights Manager in scoping and running exploratory insights projects for key stakeholders.
4. Utilise data visualisation tools to communicate insights clearly to stakeholders.
5. Conduct analysis on large datasets to identify patterns and trends in customer behaviour, preferences, and needs within the Private Shopping portfolio.

About You

The ideal candidate will have experience working with customer or consumer data (Transactional, CRM, clientelling, etc.) and practical experience with SQL. Strong analytical skills and experience working with large data volumes are essential, along with sound commercial awareness.

You will also have:

1. Experience with data visualisation tools (Excel, SAP Analytics Cloud, Power BI, Tableau, etc.)
2. Excellent presentation and communication skills, both in person and virtually
3. The ability to extract key insights from large datasets and communicate them clearly to non-technical audiences
4. Strong stakeholder management skills
5. Excellent time-management skills, adaptability, and readiness to handle changing priorities

About Us

Harrods is one of the world’s leading luxury department stores, becoming a destination for top designers and sought-after brands globally. Our mission is to make visiting our iconic Knightsbridge store an inspiring shopping experience.

Our Promise to You

Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment, abundant growth opportunities, and support to build an exceptional career across our diverse business areas.

Benefits include a company pension, flexible working, 25 days’ holiday plus your birthday off, up to 33% in-store discount, and a season ticket loan.

Uniquely You

At Harrods, we believe personality and authenticity set us apart. We celebrate diverse backgrounds and experiences, fostering a culture where everyone can grow and thrive. We encourage applications from all who feel aligned with our values, even if you don’t meet every listed criterion.

Learn more about our culture by searching #TogetherHarrods on LinkedIn, Facebook, or following @togetherharrods on Instagram.