Customer Insight Strategist (Hybrid)

Close Brothers Group; England; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

Close Brothers is seeking a research-focused professional to support the generation, analysis and communication of insights across the group. The role sits in the Experience Strategy & Design team and involves developing research materials, analysing findings and ensuring projects are delivered on time and within budget.

You will work on multi-method research programmes, collaborate with insight partners and suppliers, and promote the use of robust insight tools to inform business decisions.

Qualifications

• Supported or delivering qualitative, quantitative or UX research activities.
• Ability to develop research materials, including interview guides, questionnaires and surveys.
• Experience with survey-based research or measurement programmes (e.g., NPS, brand tracking, customer or partner experience).
• Ability to collate, prepare and handle data to support planning, segmentation and insight generation.
• Strong written and verbal communication skills to present findings clearly for different audiences.

Responsibilities

• Promote the delivery of multi-method research programmes, including those commissioned to third-party agencies
• Contribute to high-quality externally delivered research, ensuring outputs address the established objectives and business needs.
• Build effective relationships with insight partners and suppliers, supporting consistent and high-quality delivery.
• Promote the effective use and development of insight tools, methodologies and platforms.
• Generate and convey clear, actionable insight that links customer and partner needs with business objectives.
• Work collaboratively with colleagues and stakeholders to strengthen the use of insight in decision-making.
• Champion customer-centric and evidence-based thinking through day-to-day work and stakeholder interactions.
• Follow all relevant governance, risk and compliance requirements when conducting research and handling information.

Skills

Qualitative research

Quantitative research

UX research

Interview guides

Questionnaires & surveys

Data analysis

Tools

Voice of Customer platforms

Survey tools

Job description

Close Brothers is seeking a research-focused professional to support the generation, analysis and communication of insights across the group. The role sits in the Experience Strategy & Design team and involves developing research materials, analysing findings and ensuring projects are delivered on time and within budget.

You will work on multi-method research programmes, collaborate with insight partners and suppliers, and promote the use of robust insight tools to inform business decisions.