Customer Insight & Research Support Officer

TN United Kingdom; Newcastle upon Tyne; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

A leading organization in the healthcare sector is seeking a Customer Insight & Research Support Officer. This role involves ensuring the quality and reliability of IT and data services through effective testing strategies. Candidates should have experience in quality assurance and automation testing, with a focus on developing testing frameworks. The position offers flexible working arrangements and opportunities for career development within a supportive environment.

Benefits

27 days leave plus 8 bank holidays

Flexible working

Career development

Excellent pension

NHS Car lease scheme

Access to benefits and discounts

Qualifications

• Significant experience in providing quality assurance and test automation.
• Ability to design and execute manual and automated tests.

Responsibilities

• Evaluate and interpret data to design scalable automation testing frameworks.
• Define and create automated functional and regression tests.
• Communicate complex information to influence stakeholders.

Skills

Quality Assurance

Test Automation

Data Analysis

Job description

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Customer Insight & Research Support Officer, Newcastle upon Tyne

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Client:

NHS Business Services Authority

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

9621e1a1c2ba

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

NHS AfC: Band 6, Contract: Permanent, Hours: 37.5 hours per week, Full time, Flexible working

Job ref 914-BSA7124260, Site: Stella House, Town: Newcastle Upon Tyne, Salary: £37,338 - £44,962 per annum, Salary period: Yearly, Closing: 25/05/2025 23:59

Job overview

Do you have significant experience in providing quality assurance, developing and maintaining test automation techniques and manual tests? If so, the NHS Business Services Authority may have the role for you! We develop and support a range of IT and data services, and we’re looking for an Automation Test Analyst to ensure the quality and reliability of our services by designing, developing, and executing manual and automated tests across new and existing systems. Your experience and knowledge will help drive our “Automate Smartly” approach, ensuring automation remains at the core of our testing strategy.

Depending on your expertise, you may focus on one or more of the following:

• Functional Integration Testing – implementing test frameworks for acceptance, API, compatibility, and accessibility testing.
• Performance Testing – applying performance test frameworks to assess system reliability and responsiveness.
• Data Processing Testing – helping implement new data processing test frameworks across data platforms.

We offer:

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (e.g., compressed hours)
• Flexi time
• Hybrid working
• Career development
• Wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and discounts

Please note that we may close the advert due to high volume of applications.

Main duties of the job

1. Evaluate, analyse, and interpret data and requirements to inform the design and development of scalable automation testing frameworks.
2. Apply specialist knowledge to define and create automated functional and regression tests using well-structured, maintainable code.
3. Design, develop and deliver project test plans and test specifications based on a variety of documents outlining both functional and non-functional requirements.
4. Assure test cycles for externally delivered projects, validating and approving documentation and testing outputs, escalating issues and risks appropriately.
5. Provide QA and Automation Test advice and guidance, conduct defect triage sessions with users and third parties to resolve issues affecting services, third-party applications, and off-the-shelf products.
6. Engage in continuous learning and development, including attending relevant Communities of Practice.
7. Communicate complex information effectively across technical and non-technical audiences to influence and secure sign-off.
8. Stay updated on new and emerging technologies and standards to support innovative QA and testing delivery.

Working for our organisation

At NHSBSA, what we do matters. We manage the NHS Pension scheme, process prescription payments, and more. Our services are used by NHS organisations, contractors, and the public. We design our services around customer needs and support your career growth.

We are committed to diversity, inclusion, and being a flexible employer. Our benefits include a competitive salary, pension, flexible working, wellbeing initiatives, and more. Join us in delivering excellence to the NHS and making a difference in people's lives.

Apply today and see where NHSBSA can take you. We are people connected to care.