Customer Insight Partner

Booker Group plc; Wellingborough; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Booker colleagues discounts

Tesco colleague discounts

Save As You Earn share scheme

Pension

Health & wellbeing support

Job summary

Booker serves a diverse range of customers, from independent retailers and forecourts to cafés, takeaways, pubs, restaurants and multi-site operators. That gives us a huge amount of customer data, feedback and research to work with, and plenty of opportunities to uncover what our customers need, where we can improve and where there’s an opportunity to do things differently.

You’ll take ownership of a varied mix of insight projects.

Qualifications

• Experience in a research, insight or customer experience role delivering projects end‑to‑end.
• Curious mindset with ability to understand customer behaviour, needs and experiences.
• Strong in designing and conducting qualitative and quantitative research.
• Strong data literacy and ability to turn data into actionable insight.
• Ability to synthesize data to create a clear story for stakeholders.
• Proven track record turning insight into decision-making.

Responsibilities

• Design, deliver and analyse qualitative and quantitative research to answer business questions.
• Own insight projects from brief through analysis, recommendations and action planning.
• Support customer experience measurement by identifying pain points and opportunities.
• Monitor customer feedback for emerging themes and trends.
• Combine data sources to create clear, actionable insight and recommendations.
• Present insight in a clear, engaging way to Sales, Operations, Marketing and Leadership.
• Build relationships with internal stakeholders to embed customer understanding.
• Collaborate with external research partners to deliver high‑quality insights.
• Champion the customer perspective to shape business priorities.

Skills

Qualitative research

Quantitative research

Data analysis

Stakeholder management

Storytelling

Research design

Job description

The following content displays a map of the jobs location - Equity House Wellingborough

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Are you naturally curious about what makes customers tick? Do you enjoy getting behind the data, feedback and research to understand what’s really happening, and then turning those findings into something people can act on?

We’re looking for a Customer Insight Partner to join our newly established team, focusing on insights, and help put the customer at the heart of decision making at Booker.

Booker serves a diverse range of customers, from independent retailers and forecourts to cafés, takeaways, pubs, restaurants and multi-site operators. That gives us a huge amount of customer data, feedback and research to work with, and plenty of opportunities to uncover what our customers need, where we can improve and where there’s an opportunity to do things differently.

You’ll take ownership of a varied mix of insight projects. One day you could be designing a survey or analysing customer feedback, the next you could be speaking directly to customers, bringing together different sources of data or presenting your findings to stakeholders across the business.

As part of a growing team, you’ll also play an active role in shaping how we use customer insight at Booker, helping to develop research programmes, tools and ways of working while making sure insight leads to meaningful action.

(This role is known internally as Insight Partner)

You will be responsible for

• Designing, delivering and analysing both qualitative and quantitative research, using the right approach to answer the question at hand.
• Taking ownership of insight projects from the initial brief through to analysis, recommendations and action planning.
• Supporting Customer Experience measurement and improvement by identifying pain points, opportunities and key moments across the customer journey.
• Keeping a close eye on customer feedback to identify emerging themes, trends and opportunities.
• Bringing together customer data, feedback, trends and research findings to create clear, compelling and actionable insight.
• Turning insight into recommendations that help teams make better decisions and take action.
• Presenting insight in a clear and engaging way, tailoring your approach for different audiences across Sales, Operations, Commercial, Marketing, Product and Leadership.
• Building strong relationships with internal stakeholders and helping embed customer understanding into decision making.
• Working with external research and insight partners where needed to deliver high-quality research and insight.
• Championing the customer perspective and helping ensure insight influences business priorities and decisions.

You will need

• Experience in a research, insight or customer experience role, either client side or agency side, with experience independently delivering insight projects from start to finish.
• A naturally curious mindset and a genuine interest in understanding customer behaviour, needs and experiences.
• Strong experience designing and conducting both qualitative and quantitative research, such as surveys, customer interviews, observations or research communities.
• Strong data literacy, with the ability to analyse customer, research and business data and turn findings into actionable insight.
• The ability to bring together different sources of data and research to create a clear and compelling story.
• A track record of turning insight into recommendations that influence decision making.
• Strong stakeholder management and influencing skills, with the ability to create clear briefs and drive action through insight.
• The ability to adapt and thrive in a growing and evolving team.
• Retail, wholesale, FMCG or foodservice experience would be beneficial.

About The Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*