Lead Customer Insight & Strategy (Data-Driven)

Allscreens Nationwide Ltd; West of England; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension 28.97%

25 days annual leave

Flexible working

Job summary

DVSA is seeking a Customer Insight Manager to lead a team of Insight Specialists, turning customer data into clear, actionable insights for senior stakeholders and cross-functional teams. You’ll embed customer-focused thinking across the organisation, ensuring improvements are grounded in what matters to customers, while maintaining data compliance.

This role offers strong line management within Civil Service values and a collaborative environment.

Qualifications

• Experience turning customer data into actionable insights.
• Ability to present insights to senior stakeholders.
• Experience leading a team of specialists.
• Knowledge of data privacy and compliance considerations.

Responsibilities

• Advise on interpretation of insight and recommend service improvements.
• Work with Senior Customer Insight Managers to develop new research.
• Evaluate research methodologies for continuous improvement and cost efficiency.
• Execute management responsibilities in line with DVSA policies and Civil Service values.
• Plan team requirements, allocate resources, and prioritise activities in the short–to–mid term.
• Provide guidance to staff to support objective delivery with integrity.

Skills

Team leadership

Customer insight

Stakeholder engagement

Research design

Data analysis

Job description

DVSA is seeking a Customer Insight Manager to lead a team of Insight Specialists, turning customer data into clear, actionable insights for senior stakeholders and cross-functional teams. You’ll embed customer-focused thinking across the organisation, ensuring improvements are grounded in what matters to customers, while maintaining data compliance.

This role offers strong line management within Civil Service values and a collaborative environment.