Customer Implementation Consultant

Flexciton; London Borough of Hackney; Híbrido; GBP 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

£500 training allowance

Office snacks

Annual team retreat

Descripción de la vacante

Flexciton Ltd in London is hiring a Customer Implementation Consultant to support delivery, rollout and adoption of our real-time production planning software in enterprise semiconductor environments.

Working with senior leads, you will build relationships with customers, translate requirements into User Stories, assist in product trials and use SQL and dashboards for analysis. This is an early-career role with ownership, learning, and growth in a dynamic setting.

Formación

• BSc or MSc in STEM or related discipline.
• 1–2 years in a technical, analytical or project-based role; exposure to software implementations.
• Dynamic-environment aptitude: comfort with shifting priorities.

Responsabilidades

• Assist senior team with project-management tasks and plan updates.
• Build relationships with one or two customers under guidance.
• Translate customer requirements into User Stories and assist in product trials.
• Use SQL and dashboards to support analysis and data integration.

Conocimientos

SQL

Project management

Data analysis

Customer communication

AI tooling

Educación

BSc or MSc in STEM

Herramientas

monday.com

SQL

Python

Tableau

Descripción del empleo

At Flexciton, we work with high-tech factories built with investments worth hundreds of millions of dollars, producing advanced chips at the atomic level. It can take up to nine months to fabricate these cutting-edge products.

We are proud to be the only SaaS product in the world that plans and schedules production in high-tech semiconductor fabs, using complex algorithms in real-time, all from our London office.

Our technology consistently delivers the best production schedules, and leading companies like Seagate trust Flexciton to run their production 24/7. With operations across the US, Europe, and expansion into Asia, we are on a path to realise our vision for the Autonomous Factory.

Job Summary

The Customer Implementation Consultant supports the delivery, rollout and adoption of our software into enterprise semiconductor manufacturing environments — a highly technical product in a demanding, fast-moving setting where priorities shift and clear thinking under pressure generates great customer outcomes. Working alongside senior leads, you contribute to implementation projects, build relationships with customers, and grow your product, domain and delivery expertise. It's a role for someone early in their career who takes ownership, learns fast, and thrives in a dynamic environment.

Key Responsibilities

• Project Support: Assists senior team with project-management tasks, helping in communication, requirements gathering, documentation and plan updates, to keep delivery on track.

• Customer Knowledge: Builds relationships with one or two customers, with guidance from a senior lead.

• Product Knowledge: Understands software fundamentals, explains simple features, and escalates complex issues appropriately.

• Client Communication: Engages in regular customer meetings, with guidance of the senior team, while building the confidence to ask the right questions.

• Technical Contribution: Gathers customer requirements and translates them into User Stories, assists in product trials, uses SQL and dashboarding to help with analysis, uses AI tooling for simple data integration and configuration tasks.

What success looks like in this role

• You contribute reliably to implementation projects, taking defined tasks off senior leads as you ramp.

• You build trusted working relationships with your one or two customers.

• Your product, domain and delivery knowledge grows steadily toward independent ownership.

Required Experience

Essential

• BSc or MSc degree in STEM or related discipline.

• Early-career experience: 1–2 years in a technical, analytical or project-based role; exposure to software implementations, technical delivery or manufacturing/operations environments.

• Dynamic-environment aptitude: comfort with shifting priorities.

Skills & Competencies

• Basic project-management skills and familiarity with associated tooling (monday.com)

• Foundational data and problem-solving skills (basic SQL; exposure to Python, Tableau or JMP an advantage)

• Fluency with modern AI tooling (Claude Code) and productivity-suite integrations

• Client communication & interpersonal skills; fluency in additional languages welcome

Profile fit

• Performs under pressure: thinks and communicates clearly, and keeps composure in time-critical moments.

• High ownership & coachable: takes responsibility for their work, acts on feedback, and learns fast.

• Resilient in a dynamic environment: handles shifting priorities with strong self-management.

• Flexibility: willing to adjust work hours to address time-zone differences with a globally distributed customer base.

• Travel: able to travel internationally (15–25%)

Benefits

• Competitive salary based on skills and experience

• L&D Opportunities

• We are determined to continuously develop ourselves, our company and our teams. We have a £500 training allowance for every employee. We also have our mini library where we keep adding books every week. We want to be able to create as many opportunities for our teams' growth .

• Hybrid working model of 3 days in the office (Monday, Tuesdays and Fridays) and 2 days working from home.

• Breakfasts and Snacks Our office is stocked with snacks, drinks, fruits, cereal.

• Monthly lunches in the office

• Quarterly team activity or dinner

• Annual Team Trip Every year, we take our team to an annual retreat where we have strategy workshops, foster our culture and do lots of fun activities.

• Additional day of holiday every year (up to 30 days) after two years of service.

• Discounts with Charlie HR perks Get discounts on brands, cinema tickets, shopping, travel and many more!

• Season Ticket Loan/Cycle to Work Scheme

• 2 Weeks Work From Anywhere Policy

Why join us

Welcome to Flexciton, where innovation meets impact! We're not just a startup; we're a powerhouse of creativity, at the forefront of revolutionising the semiconductor industry. Picture this: our software, crafted by brilliant minds like yours, is shaping the very devices you're using right now.

We're not stopping here. We're scaling up, fast. We've been recognised globally as one of the most disruptive companies, and our potential is limitless. Our strength lies in our people – in a space where ideas flow freely, and every voice, including yours, can shape the future.

What we do matters. The factories we optimise create the technology that defines our world, from healthcare breakthroughs to cutting-edge communication devices. Join us, and you're not just joining a team; you're becoming a part of progress, a force that's transforming industries and leaving a mark on the world.

At Flexciton, your passion, your ideas, and your hard work don't just contribute; they drive us forward. There has never been a more exciting time to be a part of our story. Join us, and let's create a future where your innovations don't just matter – they inspire.

At Flexciton, we celebrate diversity and thrive in an inclusive atmosphere. We wholeheartedly embrace equal employment opportunities and believe in making our recruitment process accessible to all. Your unique abilities and perspectives are valued here. If you require any accommodations due to a disability or specific needs, please don't hesitate to inform us. Your comfort and success are our priority. Welcome to a place where everyone belongs.