Customer Implementation Manager

Flexciton; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working model

£500 training allowance

Breakfasts and snacks

Monthly office lunches

Annual team trip

2 Weeks Work From Anywhere

Job summary

Flexciton, a London-based SaaS leader for semiconductor manufacturing, seeks a Customer Implementation Manager to own end-to-end software implementations in fast-moving industrial environments. You will drive multi-project delivery, align stakeholders, and ensure value realization after rollout.

You will leverage project management, data analytics, and AI tooling to optimize time-to-value and adoption while coordinating with Product, Engineering and Account teams across global customers.

Qualifications

• Essential STEM master’s degree or equivalent experience.
• Demonstrable experience leading complex 9–15 month software implementations end-to-end.
• Experience in manufacturing/industrial software or a fast-changing SaaS environment.

Responsibilities

• Own end-to-end delivery of customer implementations across multiple projects.
• Translate customer requests into structured requirements with Product & Engineering.
• Monitor adoption, health, renewal risk and expansion opportunities.
• Manage customer health and adoption, with regular check-ins and business reviews.
• Act as the technical anchor during difficult periods, coordinating resolution between teams.

Skills

Project management

Data analytics

AI tooling

Strategic thinking

Client communication

Travel

Education

STEM master's degree

Tools

monday.com

Tableau

Python

JMP

PG SQL

Claude Code

Job description

At Flexciton, we work with high-tech factories built with investments worth hundreds of millions of dollars, producing advanced chips at the atomic level. It can take up to nine months to fabricate these cutting‑edge products.

We are proud to be the only SaaS product in the world that plans and schedules production in high‑tech semiconductor fabs, using complex algorithms in real‑time, all from our London office.

Our technology consistently delivers the best production schedules, and leading companies like Seagate trust Flexciton to run their production 24/7. With operations across the US, Europe, and expansion into Asia, we are on a path to realise our vision for the Autonomous Factory.

Job Summary

The Customer Implementation Manager owns the end-to-end delivery of our software into enterprise semiconductor manufacturing environments — a highly technical product in a demanding, fast-moving setting where priorities shift and clear thinking under pressure is what generates great customer outcomes. You run complex implementation projects from kickoff to go-live, often across more than one customer at a time depending on project stage, using expert project-management, data, communication and collaboration skills. After rollout, you continue to own the account — maximising the success, adoption and value our software delivers. You will also contribute to the strategic direction of the function, improving processes and ways of working.

Key Responsibilities

• Implementation Delivery: Owns the delivery of customer implementation projects end-to-end — coordinating key stakeholders, documentation and plans, and navigating shifting priorities across factory operations, engineering and commercial stakeholders without losing the thread. Drives project success under time constraints. Runs the client engagement cadence (regular calls, QBRs) and coordinates across Product & Engineering to keep delivery on track.

• Product Expertise & Influence: Deep understanding of our applications and all complex features, and how they integrate into each customer's environment. Works with Product and other Client Success team members to translate customer requests into structured requirements.

• Value & Outcome Realisation: Translates factory performance goals into measurable customer value, and ensures that value is realised and evidenced post-rollout. Improves metrics such as time-to-value through more effective delivery.

• Adoption, Health & Renewal Support: Owns customer health and adoption across the account lifecycle, proactively monitoring usage, running check-ins and business reviews, and identifying at-risk accounts early. Surfaces and qualifies renewal risk and expansion opportunities and hands them to Account Management.

• Risk & Escalation Management: Acts as the customer's technical anchor during difficult periods, diagnosing issues under time pressure, coordinating Product & Engineering to resolution, and maintaining executive trust throughout.

What success looks like in this role

• You independently manage and deliver complex implementation projects end-to-end, typically spanning 9–15 months.

• Your accounts reach go-live on time and on scope, with adoption and measurable value evidenced after rollout.

• You become the client's trusted technical anchor, trusted to hold the relationship through difficult moments.

• Over time, you carry multiple accounts and lead full deployments as independent lead.

How success is measured

• Time-to-value and on-time / on-scope project delivery

• Product adoption and active usage across the account

• Customer health and retention (renewal readiness, identified expansion opportunities)

• Overall customer satisfaction and sentiment

Required Experience

Essential

• STEM master's degree — or equivalent capability demonstrated through relevant experience.

• Complex implementation experience: demonstrable experience leading complex, 9-15 months software implementations end-to-end.

• Dynamic-environment experience: experience in manufacturing/industrial software or at a SaaS company, in a fast-changing environment.

Skills & Competencies

• Project management and associated tooling (monday.com)

• Data analytics & problem-solving (Tableau, Python, JMP, PG SQL)

• Fluency with modern AI tooling (Claude Code) and productivity-suite integrations

• Strategic thinking & leadership

• Client communication & interpersonal skills; fluency in additional languages welcome

• Familiarity with CRM and customer-success tooling an advantage

Domain Knowledge

• Deep domain knowledge in either semiconductor manufacturing or scheduling/planning software is preferred

• Familiarity with concepts of Factory Physics is preferred

Profile fit

• Performs best under pressure: strong reasoning, able to think and communicate clearly, prioritise and make sound calls in time-critical moments.

• Leadership & ownership: leads by example and takes end-to-end ownership of outcomes; a can-do operator who drives momentum and owns results, with or without formal authority.

• Resilient in a dynamic project environment: shifting priorities, proactive, strong self-management.

• Commercially aware: able to spot and articulate where the customer is getting value and where risk or growth is emerging.

• Flexibility: willing to adjust work hours to address time-zone differences with a globally distributed customer base.

• Travel: able to travel internationally (15–25%).

Above all, we are looking for curious and motivated individuals that are eager to grow while changing the face of semiconductor manufacturing. If this sounds like you, even if you don’t feel like you meet all the criteria above.

Benefits

• Competitive salary based on skills and experience

• L&D Opportunities

• We are determined to continuously develop ourselves, our company and our teams. We have a £500 training allowance for every employee. We also have our mini library where we keep adding books every week. We want to be able to create as many opportunities for our teams' growth .

• Hybrid working model of 3 days in the office (Monday, Tuesdays and Fridays) and 2 days working from home.

• Breakfasts and Snacks

• Monthly lunches in the office

• Quarterly team activity or dinner.

• Annual Team Trip Every year, we take our team to an annual retreat where we have strategy workshops, foster our culture and do lots of fun activities.

• Additional day of holiday every year (up to 30 days) after two years of service.

• Discounts with Charlie HR perks Get discounts on brands, cinema tickets, shopping, travel and many more!

• Season Ticket Loan/Cycle to Work Scheme

• 2 Weeks Work From Anywhere Policy

Why join us

Welcome to Flexciton, where innovation meets impact! We're not just a startup; we're a powerhouse of creativity, at the forefront of revolutionising the semiconductor industry. Picture this: our software, crafted by brilliant minds like yours, is shaping the very devices you're using right now.

We're not stopping here. We're scaling up, fast. We've been recognised globally as one of the most disruptive companies, and our potential is limitless. Our strength lies in our people – in a space where ideas flow freely, and every voice, including yours, can shape the future.

What we do matters. The factories we optimise create the technology that defines our world, from healthcare breakthroughs to cutting-edge communication devices. Join us, and you're not just joining a team; you're becoming a part of progress, a force that's transforming industries and leaving a mark on the world.

At Flexciton, your passion, your ideas, and your hard work don't just contribute; they drive us forward. There has never been a more exciting time to be a part of our story. Join us, and let's create a future where your innovations don't just matter – they inspire.

At Flexciton, we celebrate diversity and thrive in an inclusive atmosphere. We wholeheartedly embrace equal employment opportunities and believe in making our recruitment process accessible to all. Your unique abilities and perspectives are valued here. If you require any accommodations due to a disability or specific needs, please don't hesitate to inform us. Your comfort and success are our priority. Welcome to a place where everyone belongs.