Customer Host

White Stuff; St Albans; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in retail apparel is seeking a Customer Host to join their team in St Albans. The role focuses on delivering exceptional customer service, maintaining store standards, and promoting a positive shopping experience. With part-time hours and various benefits including a quarterly bonus and product discounts, this position is perfect for individuals passionate about retail and fashion.

Benefits

Quarterly bonus opportunity

Up to 25 days holiday plus bank holidays

2 days paid annually to volunteer locally

50% product discount

Annual uniform allowance

BUPA Dental Insurance

Healthcare cash plan and Life Assurance

Interest-free season ticket loan

Pension contribution

Qualifications

• Passionate about retail and fashion.
• Determined to provide the best customer experience.
• Ability to thrive in a team environment.

Responsibilities

• Ensure an amazing customer experience on the high street.
• Maintain high visual standards in-store.
• Process deliveries and support stock management.

Skills

Customer Service

Teamwork

Retail Knowledge

Job description

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Please note this role is a 4-hour contract and weekend availability may be required.

Who We Are

White Stuff was established in 1985 through a simple idea. This idea grew, and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing, beautiful accessories, and homeware. Our original prints (all designed in-house), intricate details, and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented, and like-minded, and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Who You Are

You’ll be passionate about retail and fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment and inspire others with your passion and support.

Primary Objective of the Job

Ensure we are the best on the high street for delivering an amazing customer experience.

What You’ll Be Doing

You’ll report to the Shop Manager and sit within our Retail team.

Customer Experience

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring, and Be Invaluable) throughout the customer journey.
• Understanding shop KPIs and working to improve them continuously.
• Promoting multichannel shopping using the mobile point of sale system (mPOS) to show products available across channels and creating endless aisle orders.
• Engaging customers with our brand by signing them up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts to inform customers and increase sales.
• Assisting in events including customer events and preview evenings.

Product Presentation and Visual Standards

• Maintaining high visual standards in-store.
• Supporting floor moves, mannequin and window displays, and replenishment.
• Explaining product features (fits, style, fabrics) to support customer buying decisions.

Shop Operations

• Processing deliveries efficiently and replenishing products on the shop floor.
• Supporting stock management processes such as stocktakes.
• Using company resources like the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, and brand posts to engage customers and ensure compliance with daily/weekly actions.
• Being a team player and actively participating in team briefs.
• Understanding and complying with health & safety and emergency procedures.
• Maintaining a professional approach with internal customers, head office, center management, and visitors.
• Fulfilling ship-from-store and Click + Collect processes efficiently and accurately.

Doing Good Stuff

• Being aware of our charity partner and supporting related events or promotions.
• Understanding our approach to ethical sourcing and environmental impact to explain this to customers and the team.

Benefits

As a Customer Host at White Stuff, you will enjoy benefits such as:

• Quarterly bonus opportunity
• Up to 25 days holiday plus bank holidays
• 2 days paid annually to volunteer locally
• 50% product discount
• Annual uniform allowance
• BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest-free season ticket loan
• Pension contribution

We are committed to creating an inclusive environment where everyone can be proud to work and be themselves. We are an equal opportunity employer, and all qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Customer Service
• Industry: Retail Apparel and Fashion