Customer Hire & Sales Co-ordinator

Kemp Recruitment Limited; Aylesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the hire industry is seeking a Mobile Customer Hire & Sales Coordinator to enhance customer experience and streamline operations. This dynamic role involves managing hire requests, coordinating logistics, and building strong relationships with customers and internal teams. If you're organised and proactive, this is your chance to thrive in a fast-paced environment.

Benefits

Biannual bonus

Qualifications

• Experience in coordinating operations, ideally in a hire or logistics setting.
• Comfortable working with internal systems and Microsoft Office (especially Excel).
• A self-starter who takes pride in delivering exceptional service.

Responsibilities

• Handling hire, off-hire, exchange, and breakdown requests with speed and accuracy.
• Creating hire contracts and managing logistics through internal systems.
• Liaising closely with depots to coordinate timely equipment delivery and collection.

Skills

Communication

Organisational Skills

Problem Solving

Attention to Detail

Tools

Microsoft Office

Job description

Job Details

Hours: Monday to Friday

Bonus: Paid biannual

About the Role

Are you a proactive communicator with a knack for multitasking and a sharp eye for detail? Do you thrive in a fast-paced, customer-focused environment where no two days are the same? If so, this could be the perfect opportunity to bring your organisational talents to a thriving, forward-thinking business.

We’re looking for a dynamic Mobile Customer Hire & Sales Coordinator to be the key link between customers and internal teams, ensuring a seamless and efficient hire and sales experience from start to finish.

Responsibilities

1. Handling hire, off-hire, exchange, and breakdown requests with speed and accuracy
2. Creating hire contracts and managing logistics through internal systems
3. Liaising closely with depots to coordinate timely equipment delivery and collection
4. Converting off-hire requests into continued hire opportunities
5. Managing paperwork and hire documentation, ensuring everything is accurate and up to date
6. Monitoring live hire activity, correcting discrepancies, and following up as needed
7. Raising and resolving invoice queries swiftly and professionally
8. Rehiring third-party equipment while ensuring competitive pricing and quality standards
9. Maintaining performance data and generating reports for internal stakeholders

Requirements

• A confident communicator who builds strong relationships with both customers and internal teams
• Highly organised with strong attention to detail
• A natural problem solver who can prioritise and escalate when needed
• Experience in coordinating operations, ideally in a hire or logistics setting
• Comfortable working with internal systems and Microsoft Office (especially Excel)
• A self-starter who takes pride in delivering exceptional service

Why Join Us?

This role offers more than just coordination—it’s a chance to become a trusted point of contact for key accounts, with plenty of variety and responsibility. Join a supportive team that values efficiency, initiative, and collaboration.