Customer Helper - Ramp Team Leader: Birmingham Airport

Jet2.com Limited; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Helper - Ramp Team Leader at Birmingham Airport. This varied role involves supervising aircraft operations, coordinating team duties, and ensuring safety and customer satisfaction. The ideal candidate will have extensive ramp handling experience, team leadership skills, and a commitment to delivering exceptional service. Join a dynamic team committed to providing a VIP experience to customers, working in a fast-paced environment that values flexibility and teamwork. This is a fantastic opportunity to contribute to the success of an airline known for its high standards and customer focus.

Qualifications

• Extensive experience in ramp handling and knowledge of ramp procedures.
• Proven ability to lead teams in an airside operational environment.

Responsibilities

• Supervise safe arrival and turnaround of aircraft.
• Plan and coordinate duties among the Ramp Agent team.
• Ensure compliance with safety regulations and deliver friendly service.

Skills

Ramp handling experience

Team leadership

Safety regulations knowledge

Customer service skills

Flexibility

Education

Full UK Driving Licence

Job description

Customer Helper - Ramp Team Leader: Birmingham Airport

At Jet2.com we are proud to deliver a VIP Service to our customers.

We have some fantastic opportunities as a Customer Helper - Ramp Team Leader at Birmingham Airport on a Fixed Term basis for Summer 2025!

What will you do as a Customer Helper - Ramp Team Leader?

• Supervision of the safe arrival, positioning, and turnaround of our aircraft.
• Plan and coordinate allocation of duties amongst the Ramp Agent team for each flight.
• Motivate the Ramp Agent team on shift to drive performance.
• Work to legal regulations and company requirements; operating all equipment in a safe manner and maintaining a clear and safe working environment for you and your colleagues.
• Ensure the delivery of an efficient and friendly service that meets the needs of our customers and promotes our brand values.
• Oversee the effective vehicle & equipment checks on a daily basis.

This is a varied and fulfilling role with people and operational responsibility and will play a vital part in ensuring we achieve our On Time Performance, Safety, and Customer Satisfaction targets.

This role is available on a Fixed Term basis. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme and being ready to change shift lines, should this be required. Shifts will cover our 24/7 operation and will include working weekends and bank holidays.

The successful candidate will already be demonstrating Role Model behaviours. With extensive experience within Ramp handling, you will have strong knowledge and experience of the full range of Ramp procedures, pushback & Headset experience. Previous experience of leading teams within an airside operational environment is preferred, along with the ability to prioritise effectively and ensure the safety of our Customers, yourself, and your Team.

For all our airside roles, you must hold a full UK Driving Licence and pass a Medical, administered by the airport.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!