Customer Freedom Specialist

Omax Mobile Ltd; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Omax Mobile Ltd is seeking a proactive customer support specialist in the United Kingdom to help customers roam, switch and stay in control with real answers, fast responses.

You will resolve billing, roaming and eSIM setup issues, champion customer feedback into product improvements, and create clear help content while maintaining our sub-two-minute average chat response time, with shift patterns covering 7am–11pm.

Qualifications

• 2+ years in customer support, ideally in telecom or fintech
• Empathy, patience and a bias for solving problems properly
• Comfortable with shift patterns covering 7am–11pm

Responsibilities

• Resolve customer issues across billing, roaming and eSIM setup
• Champion customer feedback into product improvements
• Maintain our sub-two-minute average chat response time
• Create help content that actually answers the question first time

Job description

Help customers roam, switch and stay in control, with real answers, fast, and none of the hold music.

• Resolve customer issues across billing, roaming and eSIM setup
• Champion customer feedback into product improvements
• Maintain our sub-two-minute average chat response time
• Create help content that actually answers the question first time

What we're looking for

• 2+ years in customer support, ideally in telecom or fintech
• Empathy, patience and a bias for solving problems properly
• Comfortable with shift patterns covering 7am–11pm