Customer-Focused Store Colleague – Training + Bonuses

H&T Group Ltd; Colchester; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Holiday entitlement 30–33 days

Private healthcare

Cycle to work scheme

Season ticket loans

Staff discounts 25%

Incentive schemes

Employee perks portal discounts

Job summary

H&T Group Ltd. is seeking a Store Colleague in Colchester to greet customers, understand their needs, and offer tailored solutions. No pawnbroking experience is required; full training is provided in a fast-paced environment where no two days are the same.

You’ll join a busy team at one of the UK’s leading pawnbrokers, with progression opportunities and a competitive starting rate. The role attracts discretionary bonuses based on KPIs and a structured salary with regular increases after training.

Qualifications

• No prior pawnbroking experience required; willing to learn.
• Strong integrity and genuine interest in helping people.
• Full training provided to succeed in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach.
• Assist customers with pawnbroking, retail sales, and financial products.
• Maintain high standards of compliance and store presentation.
• Work collaboratively with your team to exceed targets.
• Handle transactions accurately and securely.
• Multilingual ability is a bonus and valued by a diverse customer base.

Skills

Customer service

People skills

Teamwork

Multilingual ability

Job description

H&T Group Ltd. is seeking a Store Colleague in Colchester to greet customers, understand their needs, and offer tailored solutions. No pawnbroking experience is required; full training is provided in a fast-paced environment where no two days are the same.

You’ll join a busy team at one of the UK’s leading pawnbrokers, with progression opportunities and a competitive starting rate. The role attracts discretionary bonuses based on KPIs and a structured salary with regular increases after training.