Customer-Focused Optical Assistant: Career Growth & Training

Specsavers; East Grinstead; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

£8.20–£12.91 per hour plus bonus

40 hours per week

Pension scheme with employer contrib.

Specsavers Perks

WeCare employee support

Headspace app

Eyecare and hearcare discounts

Birthday paid day off

Enhanced family leave and company sick

Job summary

Specsavers East Grinstead is looking for a friendly Optical Assistant to welcome customers, assist with eyewear selections and guide them through services. The role includes opportunities for comprehensive training and development with support from experienced Opticians and Technicians.

We offer a competitive hourly rate, a 40-hour week and a range of staff benefits, including pension auto-enrolment and Specsavers Perks, alongside WeCare and Headspace access to support wellbeing.

Qualifications

• Previous experience in a fast-paced customer service environment.
• Experience in optics or Audiology business.
• Basic knowledge/experience of optical and/or Audiology terminology.

Responsibilities

• Greet customers and help them with their needs as they enter the store.
• Assist customers with products, services and fittings and answer questions.
• Support qualified Opticians and Technicians to ensure a smooth customer journey.

Skills

Customer service experience

Optics/Audiology experience

Job description

Specsavers East Grinstead is looking for a friendly Optical Assistant to welcome customers, assist with eyewear selections and guide them through services. The role includes opportunities for comprehensive training and development with support from experienced Opticians and Technicians.

We offer a competitive hourly rate, a 40-hour week and a range of staff benefits, including pension auto-enrolment and Specsavers Perks, alongside WeCare and Headspace access to support wellbeing.