Customer-First Banking Advisor (Sales & Service)

santander; Swansea; On-site; GBP 31,000 - 49,000; Full time

Job summary

Santander in Swansea, MA is seeking a Sales and Service Banker to serve customers with personalized financial solutions. You will handle teller transactions, educate clients on digital tools, and contribute to branch sales targets.

A customer-focused mindset and the ability to cross-sell products are essential. You will build lasting relationships, support daily operations, and collaborate with teammates to achieve branch goals.

Qualifications

• Minimum 12 months sales experience for products and services.
• 6+ months in retail banking sales or related role with proven success.
• Experience with Santander products and demonstrated performance.

Responsibilities

• Meet customer financial needs across transactional, servicing, and product areas.
• Identify opportunities to grow banking relationships and referrals.
• Develop relationships with clients to understand needs and provide tailored solutions.
• Collaborate with team to achieve branch goals and drive performance.
• Ensure elevated, personalized customer experience and timely issue resolution.
• Engage customers with digital platforms and self-service options.
• Perform teller transactions with accuracy and efficiency.
• Maintain cash drawer balances and assist with audits and compliance.

Skills

Customer service

Cross-selling

Relationship building

Digital tools

Education

High school diploma, GED

Bachelor's degree

Job description

Santander in Swansea, MA is seeking a Sales and Service Banker to serve customers with personalized financial solutions. You will handle teller transactions, educate clients on digital tools, and contribute to branch sales targets.

A customer-focused mindset and the ability to cross-sell products are essential. You will build lasting relationships, support daily operations, and collaborate with teammates to achieve branch goals.