Customer Financial Support Associate

Michael Page (UK); Chester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player in vehicle finance is seeking a dedicated individual to join their team. In this role, you will engage with customers to recover overdue payments, providing empathetic support and guidance during financial difficulties. The company is known for its ethical approach and commitment to customer service, ensuring that you will be part of a professional and innovative environment. If you possess strong communication skills and a problem-solving mindset, this opportunity offers a competitive salary and a supportive culture that values teamwork and personal development.

Benefits

Comprehensive training and development opportunities

Generous holiday entitlement

Supportive, team-oriented work culture

Qualifications

• Strong communication and negotiation skills for effective customer interactions.
• Problem-solving ability to manage difficult conversations professionally.

Responsibilities

• Reach out to customers to recover overdue payments via phone, email, or letters.
• Work with customers to set up affordable repayment arrangements.

Skills

Communication Skills

Negotiation Skills

Problem-solving

Attention to Detail

Resilience

Customer Service

Job description

• Hybrid Working Structure!
• Great Culture!

About Our Client

A leading independent lender provides tailored vehicle finance solutions across the UK, working closely with dealerships and brokers. With a strong focus on customer service, compliance, and responsible lending, they help customers secure affordable car finance, even in complex financial situations. Known for their ethical approach, they prioritize professionalism, innovation, and customer-centric service.

Job Description

1. Reach out to customers via phone, email or letters to recover overdue payments.
2. Work with customers to set up affordable repayment arrangements while ensuring compliance with policy.
3. Provide support and guidance on financial difficulties, offering solutions to help customers manage debt.
4. Update customer accounts with payment arrangements, conversations and action taken.
5. Adhere to industry regulations and company policies.
6. Maintain professionalism and empathy in all interactions.
7. Work closely with the team to meet targets.

The Successful Applicant

1. Strong communication and negotiation skills - Confident and empathetic when speaking with customers, ensuring positive outcomes.
2. Problem-solving and resilience - Remains calm under pressure and handles difficult conversations professionally.
3. Attention to detail - Maintains accurate records and ensures compliance with industry regulations.
4. Target-driven and motivated - Works effectively towards recovery goals while staying persistent and positive.
5. Relevant experience and adaptability - Background in customer service, finance, or debt recovery, with the ability to adjust to different customer needs.

What's on Offer

1. A competitive salary, ranging from £25,000-30,000.
2. Comprehensive training and development opportunities.
3. A supportive, team-oriented work culture.
4. Generous holiday entitlement.