Customer Feedback & Complaints Apprentice: Start in CX

Town and Country Housing; Royal Tunbridge Wells; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension up to 10%

Life cover 4x salary

30 days leave

Volunteer days

GP & counselling services

Eye care voucher

Parental leave

Flexible benefits

Flu vaccinations

Job summary

Town and Country Housing is offering a Customer Feedback and Information Apprentice role within our Customer Experience Team in the UK. You will gain hands-on experience through a structured apprenticeship, focusing on complaint handling, investigation, customer communication and service improvement.

You will work with the Customer Feedback and Information Officer to ensure residents' voices are heard and acted upon, delivering fair, compliant customer service that supports a respectful and

Qualifications

• Strong customer service mindset.
• Excellent written and verbal communication.
• Attention to detail and data accuracy.

Responsibilities

• Support day-to-day administration and coordination of customer complaints and feedback.
• Monitor complaint cases and maintain accurate records.
• Communicate with customers by phone and email to provide updates.
• Assist with investigations, analysing feedback and contributing to service improvements.

Job description

Town and Country Housing is offering a Customer Feedback and Information Apprentice role within our Customer Experience Team in the UK. You will gain hands-on experience through a structured apprenticeship, focusing on complaint handling, investigation, customer communication and service improvement.

You will work with the Customer Feedback and Information Officer to ensure residents' voices are heard and acted upon, delivering fair, compliant customer service that supports a respectful and