Customer Experience & Tickets Associate

Westonbirt Arboretum - Forestry England; Tetford; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

25 days holiday (pro-rated)

Free parking

Free entry to Westonbirt and Bedgebury

Career development support

Job summary

Forestry England is seeking a part-time Customer Relations Assistant to join the national Customer Relations Team at Thetford. You will provide high-quality service for event tickets, memberships and enquiries, across 22.5 hours spread over three days.

Based in Thetford with UK-wide responsibilities, the role requires flexibility for weekend and holiday work. The salary is £26,959 per annum pro rata, and the post offers a structured benefits package including holiday entitlement and parking.

Qualifications

• Part-time role, 22.5 hours per week, across 3 days.
• Deliver high level of customer service and professional representation.
• Handling of event tickets, memberships and customer enquiries.

Responsibilities

• Sell event tickets and memberships.
• Assist with administration and customer enquiries.
• Provide excellent customer service and maintain accurate records.

Skills

Customer service

Sales

Administration

Communication

Job description

Forestry England is seeking a part-time Customer Relations Assistant to join the national Customer Relations Team at Thetford. You will provide high-quality service for event tickets, memberships and enquiries, across 22.5 hours spread over three days.

Based in Thetford with UK-wide responsibilities, the role requires flexibility for weekend and holiday work. The salary is £26,959 per annum pro rata, and the post offers a structured benefits package including holiday entitlement and parking.