Customer Experience Team Member

Unite Foundation; Nottingham; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a vibrant team at a leading student accommodation provider where you can truly make a difference! As a Customer Experience Team Member, you will engage with students, provide exceptional service, and create memorable experiences. This role offers variety, from helping students with inquiries to organizing events that enrich their lives. With a focus on inclusion and a supportive culture, this position not only allows you to be your authentic self but also rewards you with generous benefits, including a discretionary bonus and extensive holiday leave. If you are passionate about making a positive impact and enjoy a dynamic work environment, this opportunity is perfect for you.

Benefits

Annual Discretionary Bonus

25 Days Paid Holiday

Generous Pension Scheme

Healthcare Cash Plan

Employee Assistance Programme

Wellbeing Platform

Gym Benefit

Enhanced Family Leave

Annual ShareSave Scheme

Employee Life Assurance

Qualifications

• A caring and warm person with a positive attitude is essential.
• Excellent communication skills are required for interacting with students.

Responsibilities

• Provide a welcoming front of house reception service.
• Plan and run events for students and conduct flat viewings.

Skills

Customer Service

Communication Skills

Time Management

Organizational Skills

Job description

Salary: £25,163 - £26,681 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.

The Role

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!

What You’ll Be Doing as a Customer Experience Team Member:

• Providing a welcoming front of house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and running events for our students

What We’re Looking For:

• A caring, warm person with a positive attitude
• An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
• You’ll also have great time management and organisational skills

What You’ll Get in Return:

• A discretionary annual bonus so you can share in the company’s success
• 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive Inclusion: We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.

People Make Unite Students: Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We Are US.

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application!

Enter your name and your friend's email address and click send.
Your Name
Email Address