Customer Experience Team Member

Unite Students; Bristol; On-site; GBP 25,000 - 27,000; Full time

Job summary

Join a leading provider of student accommodation as a Customer Experience Team Member in Bristol. You'll engage with students, provide exceptional service, and help create memorable experiences. This role offers a dynamic work environment and opportunities for personal growth.

Benefits

Discretionary annual bonus

25 days’ paid holiday plus holiday buying scheme

Generous pension scheme (employer contributions 5%-11%)

Health and wellbeing benefits

Enhanced Family Leave

ShareSave scheme

Life Assurance

Discounts portal

Qualifications

• A caring, warm person with a positive attitude.
• Excellent communication skills; comfortable chatting with students.

Responsibilities

• Providing a welcoming front of house reception service.
• Conducting flat viewings, inspections, and leading sales conversations.
• Planning and running events for students.

Skills

Communication

Time Management

Organizational Skills

Job description

Join to apply for the Customer Experience Team Member role at Unite Students

2 days ago Be among the first 25 applicants

Location: Bristol

Salary: £25,163 - £26,681 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between 7am and 10pm. Weekends on rota basis.

The role

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student to recommending a restaurant or organising a welcome party; the role is varied and dynamic.

Responsibilities:

• Providing a welcoming front of house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and running events for students

What we`re looking for:

• A caring, warm person with a positive attitude
• Excellent communication skills; comfortable chatting with students and answering questions
• Great time management and organisational skills

Benefits:

• Discretionary annual bonus
• 25 days’ paid holiday plus holiday buying scheme, plus long service days
• Generous pension scheme (employer contributions 5%-11%)
• Health and wellbeing benefits: Healthcare Cash Plan, Employee Assistance, Wellbeing platform, Gym benefit
• Enhanced Family Leave: 18 weeks full pay for birthing parents, 4 weeks for non-birthing parents
• Additional benefits: ShareSave scheme, Life Assurance, discounts portal, and more

About Unite Students

Founded in 1991, FTSE 100 business, UK’s largest provider of purpose-built student accommodation, with over 70,000 students across 23 locations. Committed to diversity, inclusion, and creating a positive environment for staff and students.

Additional info

All new employees will undergo a basic criminal record check at their own expense, as part of safeguarding measures.

Application

If this position excites you, we look forward to your application!