Customer Experience Team Leader — Hybrid & Growth

GWA Group; Welshpool; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading Australian group is looking for a Customer Experience Team Leader to oversee their team and ensure exceptional service. This role is pivotal in managing operations, meeting KPIs, and fostering an environment of support and growth. Candidates should excel in a call center environment and have strong skills in stakeholder management and coaching. Work is hybrid, with attractive benefits including parking and product discounts.

Benefits

Hybrid work options

Onsite parking

Great product discounts

Wellbeing support

Comprehensive onboarding program

Qualifications

• Experience in fast-paced call center environments.
• Strong ability to prioritize tasks under pressure.
• Proficient in using systems for process improvement.

Responsibilities

• Manage customer experience team operations and processes.
• Coordinate reporting and insights to meet SLAs and KPIs.
• Handle escalations and provide coaching for the team.

Skills

Stakeholder management

Time management

Coaching and development

Data analysis

Job description

A leading Australian group is looking for a Customer Experience Team Leader to oversee their team and ensure exceptional service. This role is pivotal in managing operations, meeting KPIs, and fostering an environment of support and growth. Candidates should excel in a call center environment and have strong skills in stakeholder management and coaching. Work is hybrid, with attractive benefits including parking and product discounts.