Customer Experience Team Leader

Mole Valley Farmers; Frome; On-site; GBP 30,000 - 45,000; Full time

Job summary

Mole Valley Farmers seeks a Customer Experience Team Leader in Frome to lead their store team and enhance customer satisfaction. In this full-time role, you will manage operational processes, oversee stock management, and ensure exceptional service, contributing to a supportive and effective team environment.

Benefits

Scottish Widows contributory Pension

Up to 25% staff discount

Free parking on site

33 days holiday inclusive of bank holidays

Excellent training and development opportunities

Plenty of career progression opportunities

Salary Finance

Life Assurance

Employee Assistance Programme with Retail Trust

Qualifications

• Highly organized with experience in prioritizing tasks.
• Confident in leading teams and ensuring high standards.
• Ability to interpret sales reports and improve customer engagement.

Responsibilities

• Create effective schedules prioritizing customer needs.
• Organize and oversee the store team to increase sales performance.
• Drive compliance with company policies and ensure safe working practices.

Skills

Organizational Skills

Problem Solving

Team Leadership

Customer Service

Job description

Join to apply for the Customer Experience Team Leader role at Mole Valley Farmers

2 days ago Be among the first 25 applicants

Join to apply for the Customer Experience Team Leader role at Mole Valley Farmers

Get AI-powered advice on this job and more exclusive features.

Please switch to a desktop device before starting your application

Contract: Permanent

Hours: Full-time

Hours of Work: 37.5 hours per week, working 5 out of 7 days on a rota basis

Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?

About You;

You are highly organised and confident prioritising task to ensure Health and Wellbeing is top priority and demonstrating problem solving is second nature. You lead your teams to ensure that operational process, stock management and high standards of visual merchandising is delivered on time and to company standards, thus exceeding customer expectation. You will interpret sales reports and provide guidance on how to improve sales and customer engagement. Ensuring the smooth running of day-to-day service in store.

Responsibilities;

• Create effective schedules which prioritises our customer needs.
• To organise, oversee and motivate store team to increase sales performance by delivering exceptional customer service across checkout, service desk and engagement.
• Manage payroll / holiday planning and colleague training.
• Drive compliance with company policies and protocols across the Operations team
• Ensure a comprehensive understanding of safe working practices across the operations
• Lead by example in the implementation of safe working practices and investigate breaches or near misses.
• Manage the day to day running of the team, dealing with any people issues as they arise.
• Promote a strong team ethos which supports individuals, strengthens cohesion, and fosters pride in being a member of the Mole Valley team
• Demonstrate excellent product knowledge and drive excellent product knowledge across the
• Efficiently organise staff levels to reflect the needs of the business.
• Through task prioritisation you will ensure process completion on time: Banking, Reports.
• Gap checks, pick lists, Price Integrity, Order management, Credit Claims to ensure protocols are followed to keep us safe, legal and deliver excellent customer service standards.
• Stock file integrity to maximise availability.
• All Heath & Safety issues are reported, actioned and corrected.
• Be an expert not only in our products but in the business as a whole so you can address every query and support every customer decision by knowing the right people in our business to contact.
  
  

Benefits;

• Scottish Widows contributory Pension – company will match up to 5%
• Up to 25% staff discount in store
• Free parking on site
• 33 days holiday inclusive of bank holidays
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Salary Finance
• Life Assurance
• Employee Assistance Programme with Retail Trust
  
  

Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

Referrals increase your chances of interviewing at Mole Valley Farmers by 2x

Get notified about new Customer Team Lead jobs in Frome, England, United Kingdom.

Melksham, England, United Kingdom 6 hours ago

Amesbury, England, United Kingdom 12 hours ago

Melksham, England, United Kingdom 1 week ago

Bath, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 1 month ago

Customer Service Operational Specialist - Protection

Bristol, England, United Kingdom 16 hours ago

Bristol, England, United Kingdom 13 hours ago

Staverton, England, United Kingdom 2 weeks ago

Bradford-On-Avon, England, United Kingdom 13 hours ago

Bristol, England, United Kingdom 1 week ago

Customer Service Advisor - Part Time - 6 Months Fixed Term

Bristol, England, United Kingdom 1 day ago

Bath, England, United Kingdom 12 hours ago

Bristol, England, United Kingdom 3 weeks ago

Greater Bristol Area, United Kingdom 1 day ago

Newbury, England, United Kingdom 1 week ago

Customer Service Operational Specialist - Protection

Bristol, England, United Kingdom 1 day ago

Greater Bristol Area, United Kingdom 3 days ago

Castle Cary, England, United Kingdom 12 hours ago

Bristol, England, United Kingdom 3 hours ago

Retail Customer Service Associate- AI Trainer

Customer Service Representative- AI Trainer

City Of Bristol, England, United Kingdom £65,000.00-£65,000.00 3 weeks ago

Greater Bristol Area, United Kingdom 3 days ago

Bristol, England, United Kingdom 13 hours ago

Bristol, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 2 weeks ago

Customer Services - Temporary assignment until end of October - £12.60 per hour

Bristol, England, United Kingdom 1 hour ago

Bristol, England, United Kingdom 3 days ago

Bristol, England, United Kingdom 1 month ago

Bath, England, United Kingdom 2 weeks ago

Greater Bristol Area, United Kingdom 2 weeks ago

Radstock, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.