Customer Experience Supervisor (Hiring Immediately)

JR United Kingdom; Birmingham; On-site; GBP 46,000 - 62,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Supervisor in Birmingham. This role involves leading a team, managing store operations, and ensuring excellent customer service. The position offers a competitive salary and a generous benefits package, including holidays and pension scheme.

Benefits

30-35 days holiday (pro-rata)

Fully expensed company car or car allowance

10% in-store discount

Contributory pension scheme

Enhanced family leave

Qualifications

• Experience leading and developing a team in a fast-paced environment.
• Strong communication skills for handling various conversations.

Responsibilities

• Develop and inspire your team in accordance with Leadership & Company Principles.
• Manage and improve the day-to-day operations and performance of your store’s KPIs.
• Ensure excellent customer service is provided to everyone who shops with us.

Skills

Leadership

Time-management

Problem-solving

Communication

Job description

Customer Experience Supervisor (Hiring Immediately), Birmingham (Aston)

Client: Lidl

Location: Birmingham (Aston), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 2

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description

Salary & Benefits: £46,000 - £62,000 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table, but we also have a whole lot in common. We’re confident, inspiring, and always ready to get hands-on. Just like you. As a Lidl Store Manager, you’re ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, you’ll lead from the front and guide us toward success. You’ll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems, and championing your team to reach their full potential. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your role and champion you to succeed in your career here.

Responsibilities

• Be a natural leader, developing, nurturing, and inspiring your team in accordance with our Leadership & Company Principles.
• Create an environment where every colleague can achieve their best work.
• Manage and improve the day-to-day operations and performance of your store’s KPIs.
• Optimize processes and solve problems to keep your store running smoothly and your team focused.
• Ensure excellent customer service is provided to everyone who shops with us.

Requirements

• Experience leading and developing a team in a fast-paced environment.
• Excellent time-management, delegation, and problem-solving skills.
• Pride in supporting customers and your team through every shift.
• Strong communication skills for handling various conversations.
• Ability to monitor, manage, and improve your store’s KPIs.

Additional Benefits

• 30-35 days holiday (pro-rata).
• Fully expensed company car or car allowance.
• 10% in-store discount.
• Contributory pension scheme.
• Enhanced family leave.
• And more perks to support you.

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to make a difference, apply now.

Please note your employment is conditional upon satisfactory references and, if requested, a satisfactory DBS check.