Customer Experience Strategy Consultant

JR United Kingdom; London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading consultancy is seeking an experienced Customer Experience Strategy Consultant in London, offering a salary of up to £65,000 plus a bonus. The role encompasses delivering strategic customer experiences, building omnichannel engagement, and collaborating with clients to enhance customer satisfaction and loyalty, while promoting a flexible, balanced work environment.

Benefits

Comprehensive benefits package

Pension

Health and wellness support

Tailored training plan

Qualifications

• 5+ years of experience in customer strategy or CX consulting.
• Proven ability to assess client challenges.
• Experience building omnichannel customer journeys.

Responsibilities

• Deliver high-impact customer strategy and planning projects.
• Partner with client teams to grow and retain accounts.
• Help shape and evolve CX propositions in line with trends.

Skills

Customer strategy

Customer experience

Marketing consulting

Stakeholder management

Data analysis

Tools

Salesforce

Adobe

Job description

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Customer Experience Strategy Consultant, london

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Client:

Bodhi

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Job Title: Customer Experience Strategy Consultant

Location: London

Working Pattern: Hybrid – 2–3 days per week in the office

Salary: Up to £65,000 + 10% bonus + benefits

About Us

We are a leading consultancy specialising in Data, Marketing Technology, and Customer Experience. We help clients achieve meaningful results through exceptional service, deep domain knowledge, and innovative, tech-enabled solutions.

Our team supports clients in acquiring, developing, and retaining customers through smart, insight-led strategies. We combine high-quality consumer data with advanced technology to deliver impactful, measurable results.

Our key areas of focus include:

Digital Transformation, Strategy & Consulting, Consumer Data, Analytics & Insight, Marketing Systems Design & Integration, Hosted Customer Management Services, Multi-Channel Campaign Execution

How We Work

We hire and nurture the very best talent, empowering our people to deliver exceptional work. In a fast-moving market, our core values set us apart:

• Uncompromising on quality and value
• Flexible, creative, and solution-focused
• Respectful and professional in every interaction
• Honest, accountable, and collaborative

The Role

We’re looking for an experienced Customer Experience Strategy Consultant to help shape and grow our customer experience (CX) offering. Reporting to the Director of Customer Experience, you’ll lead engagements that drive meaningful, data-informed transformation for our clients.

You’ll play a hands-on role in defining and evolving our CX services – from customer journey mapping and communications strategy to operating models and transformation roadmaps.

This role requires strong omnichannel knowledge, an understanding of customer behaviour and data, and the ability to build relationships and trust at senior levels.

Key Responsibilities

• Deliver high-impact customer strategy and planning projects
• Partner with client teams to grow and retain accounts
• Help shape and evolve our CX propositions in line with client needs and market trends
• Share relevant industry innovations with clients and colleagues to drive added value

What We’re Looking For

• 5+ years of experience in customer strategy, CX, or marketing consulting
• Strong ability to assess client challenges and define tailored strategic responses
• Experience in building omnichannel customer journeys and engagement strategies
• Confidence in using customer and behavioural data to inform decisions
• Ability to juggle multiple projects and lead client conversations with clarity and impact
• Familiarity with marketing execution platforms (e.g. Salesforce, Adobe, etc.)
• Strong communication and stakeholder management skills
• Solid understanding of customer performance metrics and behaviours across channels

Preferred Experience:

• Industry experience in retail, financial services, travel, or gaming
• Background in improving internal processes and workflows
• Involvement in new business pitches or proposals
• Experience developing long-term customer strategy roadmaps for clients

What We Offer

We value curiosity and creativity. Everyone is encouraged to dedicate 5% of their time to innovation, learning, and experimenting with new approaches.

Promotion is based on merit, not time served. You’ll have the freedom to grow your career in the direction that suits you best, with no limits on progression.

Flexibility:

We promote collaboration but understand the importance of work-life balance. This role involves around three days in the office or at client sites, with two days remote.

Learning & Development:

You’ll receive a tailored training plan from day one, including external consulting courses, bespoke programmes, and internal workshops to support your goals.

Benefits Package:

Enjoy a comprehensive benefits package, including pension, health and wellness support, and a range of flexible options tailored to your lifestyle.