Customer Experience Strategy Associate

PwC; West of England; On-site; GBP 38,000 - 49,000; Full time

Job summary

PwC is seeking a customer consulting generalist at Associate level to join Advisory. You will analyse client needs, deliver customer-centric strategies, and support improvements in customer experience to drive growth.

You’ll work in a fast-paced environment with a range of clients, taking ownership to deliver high-quality work and build your professional brand within the Firm. Examples include applying a learning mindset, embracing diverse perspectives, and gathering information to discern

Qualifications

• Soft skills relevant to consulting and client engagement.
• Ability to listen, ask questions, and communicate clearly.
• Comfort with analyzing client needs and translating into actionable insights.

Responsibilities

• Provide consulting across customer-related areas to enhance CX and growth.
• Learn and apply PwC standards and guidance.
• Collaborate with teams to deliver value for clients.

Skills

Active Listening

Communication

Customer Analysis

Customer Engagement

Customer Experience Strategy

Customer Insight

Job description

PwC is seeking a customer consulting generalist at Associate level to join Advisory. You will analyse client needs, deliver customer-centric strategies, and support improvements in customer experience to drive growth.

You’ll work in a fast-paced environment with a range of clients, taking ownership to deliver high-quality work and build your professional brand within the Firm. Examples include applying a learning mindset, embracing diverse perspectives, and gathering information to discern