Customer Experience Intern – Cardiff

PwC; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

PwC in Cardiff is seeking a customer consulting generalist at Intern/Trainee level within Advisory. You will analyse client needs, develop customer-centric solutions, and guide clients to enhance customer experience and drive business growth.

The role offers exposure to diverse projects, collaborative teamwork, and opportunities to build your personal brand within the Firm. You will operate in a fast-paced environment, encouraged to take initiative, ask questions, and deliver quality work that

Qualifications

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

Responsibilities

• Analyse client needs and develop customer-centric solutions.
• Provide consulting services across customer-related areas to enhance experience and drive growth.
• Support teams in delivering strategies that improve client satisfaction and outcomes.
• Collaborate with colleagues to create high-quality deliverables and learn from varied assignments.

Skills

Active Listening

Customer Experience

Communication

Empathy

Business Development

Go-to-Market Strategies

Job description

PwC in Cardiff is seeking a customer consulting generalist at Intern/Trainee level within Advisory. You will analyse client needs, develop customer-centric solutions, and guide clients to enhance customer experience and drive business growth.

The role offers exposure to diverse projects, collaborative teamwork, and opportunities to build your personal brand within the Firm. You will operate in a fast-paced environment, encouraged to take initiative, ask questions, and deliver quality work that