HVHTEST DO NOT APPLY - SI - A&C - Birmingham

PwC; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

PwC is seeking a Customer Consulting Intern/Trainee to join our Advisory team in Birmingham. This early-career role exposes you to a range of client projects and the chance to learn from experienced professionals.

You will analyse client needs, help design customer-centric solutions, and support guidance to improve customer experience and drive business growth. A curious mindset, good communication, and teamwork are essential for success at PwC.

Qualifications

• Analytical mindset to understand client needs and market dynamics.
• Strong communication and active listening to explain insights.
• Willingness to learn and take initiative in a fast-paced environment.
• Ability to work well in teams and manage multiple tasks.

Responsibilities

• Analyse client needs and contribute to customer-centric solution design.
• Support delivery of advisory projects focused on customer experience.
• Collaborate with PwC teams to drive growth and client satisfaction.
• Participate in learning activities and apply feedback to improve work.

Skills

Curiosity

Communication

Teamwork

Problem-solving

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Intern/Trainee

Job Description & Summary

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

As a customer consulting generalist at PwC, you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs, provide consulting services across different customer-related areas, and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience, drive business growth, and improve overall customer satisfaction.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you will have the chance to work on a variety of assignments, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are encouraged to ask questions, take initiative, and produce quality work that adds value for our clients and contributes to our team’s success. During your time at the Firm, you start to establish your personal brand, paving the way to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Emotional Regulation, Empathy, Go-to-Market Strategies, Inclusion {+ 12 more}

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

September 14, 2026