Customer Experience Specialist - Water Services

The Clancy Group; Camborne; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance 24-26 days

Clancy Xtras

Cycle to work scheme

Employee Assistance Programme

Job summary

The Clancy Group is seeking a Customer Service Officer to support South West Water. You will handle customer enquiries via phone and email, resolve issues with empathy, and keep customers informed of progress on works.

You will also update internal systems, compile data, and work with internal teams to ensure a consistently high-quality experience. A full UK driving licence and strong IT skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Empathy and professionalism in challenging situations.
• Strong organisational skills and accuracy in work.
• Comfort with IT systems and Microsoft Office, including Excel.
• Full UK driving licence.

Responsibilities

• Respond to customer enquiries across phone and email.
• Identify and resolve customer issues quickly and effectively.
• Manage complaints with empathy and professionalism.
• Update internal systems with customer communications and case information.
• Keep customers informed on progress of their works and updates.
• Collect, collate and analyse data related to enquiries and complaints.
• Collaborate with internal teams to ensure a high-quality customer experience.

Skills

Communication

Empathy

Organisational skills

IT proficiency

Driving licence

Tools

Microsoft Office

Excel

Job description

The Clancy Group is seeking a Customer Service Officer to support South West Water. You will handle customer enquiries via phone and email, resolve issues with empathy, and keep customers informed of progress on works.

You will also update internal systems, compile data, and work with internal teams to ensure a consistently high-quality experience. A full UK driving licence and strong IT skills are essential.