Customer Experience Specialist - Warm, Human Support

Teya; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

GymPass

Cycle-to-Work

Health Insurance

Life Insurance

Pension Scheme

25 days annual leave

Office snacks

Job summary

Teya in London is seeking a Customer Relations professional to support UK members via calls, email, and web chat, helping them get the most from our platform with warmth and efficiency.

You will join a friendly, fast-moving team delivering practical help, friendly service, and practical outcomes across Europe. This role offers a compelling benefits package and central London office access.

Qualifications

• Some experience in a customer facing role; customer service, hospitality, retail, or similar.
• A naturally warm, empathetic communicator who listens well and puts people at ease.
• Calm and constructive under pressure, even in challenging calls.
• Strong problem-solving skills and a high level of accuracy and attention to detail.
• Comfortable managing a high volume of contacts across multiple channels.
• A genuine team player who's motivated to make every interaction count.
• Fluent English, spoken and written.

Responsibilities

• Handling inbound calls, emails, and web chats from Teya members, making every interaction personal and unhurried.
• Diagnosing the real issue behind a query and resolving it with warmth and efficiency.
• Taking ownership of complaints, deescalating calmly, and escalating complex cases appropriately.
• Keeping accurate, consistent records of every interaction in our CRM.
• Spotting recurring themes or friction points and feeding them back to your Team Leader and the wider business.
• Working closely with Product, Support, and Sales colleagues to help fix the root causes behind avoidable customer contact.

Job description

Teya in London is seeking a Customer Relations professional to support UK members via calls, email, and web chat, helping them get the most from our platform with warmth and efficiency.

You will join a friendly, fast-moving team delivering practical help, friendly service, and practical outcomes across Europe. This role offers a compelling benefits package and central London office access.