Customer Experience Specialist, Sales - South London (Part Time)

Tesla, Inc.; Weybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Customer Experience Specialist to enhance customer engagement and drive sales growth. In this role, you will be the face of the brand, responsible for connecting with potential customers and guiding them through a seamless sales journey. Your ability to build rapport and deliver exceptional service will be crucial in creating meaningful connections that foster sales success. Join a dynamic team dedicated to accelerating the transition to sustainable energy while enjoying a flexible work environment that values your contributions.

Qualifications

• Excellent interpersonal skills to build rapport with customers.
• Proven track record of delivering exceptional customer experiences.

Responsibilities

• Engage with customers to identify leads and create a prospect pipeline.
• Provide exceptional service and ensure a memorable customer experience.

Skills

Interpersonal Skills

Customer Engagement

Sales Techniques

Organizational Skills

Communication Skills

Flexibility

Education

Full UK Driving Licence

Tools

CRM Systems

Job description

Customer Experience Specialist, Sales - South London (Part Time)

Job Category: Sales

Location: Weybridge, London

Req. ID: 241414

Job Type: Full-time

What to Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.

What You’ll Do

• Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
• Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
• Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

What You’ll Bring

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for 2 years and over.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.