Customer Experience Specialist, Sales - South London (Part Time)

Tesla; Weybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a dynamic Sales Customer Experience Specialist to engage with customers and drive sales growth. In this role, you will be the face of the brand, responsible for creating meaningful connections and guiding potential customers through a seamless sales journey. You'll work closely with a collaborative team, leveraging your exceptional interpersonal skills and knowledge of products to ensure an outstanding customer experience. If you're passionate about sustainable energy and eager to contribute to a mission-driven organization, this opportunity is perfect for you.

Qualifications

• Excellent interpersonal skills to build rapport with customers.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Engage with customers to identify potential leads and capture data.
• Provide exceptional customer service and sell the test drive experience.

Skills

Interpersonal Skills

Customer Engagement

Organizational Skills

Sales Strategies

Communication Skills

Education

Full UK Driving Licence

Tools

CRM Systems

Job description

What To Expect

HIRING AT MULTIPLE LOCATIONS IN SOUTH LONDON.

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. You will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by Tesla's mission to accelerate the world’s transition to sustainable energy. You will be part of a larger sales and delivery team, working closely and flexibly on all tasks, with a focus on collaboration and achieving sales and delivery targets.

What You'll Do

1. Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
2. Provide exceptional customer service by understanding customer needs, answering questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
3. Execute successful lead capture strategies during events, maximizing engagement and conversion opportunities.
4. Manage and organize captured lead data efficiently, maintaining accuracy and completeness in CRM systems, and regularly updating customer profiles with relevant information.
5. Build value for customers by understanding their requirements, presenting Tesla's vehicles, and effectively communicating the value proposition to drive conversion.
6. Collaborate with sales teams and other departments to align strategies, share insights, and contribute to the improvement of lead capture, sales processes, and product offerings.
7. Maintain a positive and professional attitude at all times, providing an excellent customer experience that reflects Tesla's values.

What You'll Bring

• Excellent interpersonal skills with the ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information clearly and understandably.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
• Full UK driving licence held for at least 2 years.