Customer Experience Specialist - 4-Day Week & Growth Perks

WeBuyVintage; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

4-day week

Bright Exchange discounts

Employee Assistance Programme

Online learning platform

Competitive pay

Growing UK brand

Job summary

WeBuyVintage is hiring a friendly, organised Customer Service Coordinator to own every customer conversation across email, social and messaging. You will respond quickly, manage expectations, and resolve issues with our Buyers and teams to protect our reputation.

Applicants should be experienced in customer-facing roles, with a knack for turning inquiries into bookings and keeping a consistent brand voice across channels. The role offers a 4-day week and competitive pay in the UK market.

Qualifications

• Excellent written English and tone are essential.
• Experience handling complaints and difficult conversations in writing.
• Experience responding to online reviews (Trustpilot/Google) is a plus.
• Proficient with customer service platforms and quick to learn new systems.

Responsibilities

• Manage multichannel inbox: email, WhatsApp, website inquiries, web chat and social media.
• Respond to Trustpilot and Google reviews using our AI platform.
• Assist customers with roadshow and service bookings and expectations.
• Own complaints end-to-end with internal teams to resolve quickly and fairly.
• Maintain a positive customer experience across all channels.
• Help set up and optimize the new customer service platform and knowledge base.
• Track metrics like message volumes and response times; provide feedback.

Skills

Customer facing

Complaint handling

Review responses

Zendesk/Freshdesk

Relationship building

Pattern spotting

Written English

Tools

Zendesk

Job description

WeBuyVintage is hiring a friendly, organised Customer Service Coordinator to own every customer conversation across email, social and messaging. You will respond quickly, manage expectations, and resolve issues with our Buyers and teams to protect our reputation.

Applicants should be experienced in customer-facing roles, with a knack for turning inquiries into bookings and keeping a consistent brand voice across channels. The role offers a 4-day week and competitive pay in the UK market.