Customer Experience Specialist

Pertemps; Horsham; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A leading company in design and innovation is looking for a Customer Experience Specialist to join their dynamic UK team in Horsham. This role offers a supportive environment where you'll manage customer inquiries and assist the sales team. With a salary of £27,000 to £29,000, hybrid working options, and a range of benefits, it's an excellent opportunity for those passionate about customer service.

Benefits

Company bonus

25 days holiday + bank holidays

Free parking

Private medical insurance

Sick pay

Qualifications

• Genuine passion for customer service and relationship building.
• Strong communication skills with a friendly, proactive telephone manner.
• Excellent organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone and email.
• Make proactive calls to support, guide, and update customers.
• Process orders, quotations, and manage returns and complaints.

Skills

Communication

Organizational Skills

Attention to Detail

Customer Service

Job description

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Our client is a well-established, international business passionate about design, innovation, and making every customer interaction feel genuinely special. They are looking for a Customer Experience Specialist to join their friendly UK team based in Horsham.

This is a fantastic opportunity to join a company that values its people, celebrates creativity, and prioritizes customer care. Whether you're seeking a second job or are an experienced professional, this role offers a supportive and dynamic environment. With a presence in over 90 markets, they are known for their beautiful products and exceptional customer service.

The Package:

• Salary: £27,000 - £29,000 per annum DOE
• Working hours: Monday - Friday, 8am - 5pm (1-hour lunch)
• Location: Horsham + hybrid working (2 days from home, 3 days in the office)
• Benefits: company bonus, 25 days holiday + bank holidays, free parking, private medical insurance, sick pay

About the Role:

You will be central to customer support, assisting the sales team, and ensuring smooth operations. If you enjoy variety, pride yourself on excellent service, and thrive in a close-knit team, this role could be ideal.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries via phone and email
• Make proactive calls to support, guide, and update customers
• Process orders, quotations, manage returns, complaints, and samples
• Support payment follow-up and coordinate credit and collection tasks
• Assist sales with lead management, onboarding, and key account support
• Maintain accurate customer data in CRM
• Contribute to customer care projects, including NPS improvements and event support

What You'll Bring:

• A genuine passion for customer service and relationship building
• Strong communication skills with a friendly, proactive telephone manner
• Excellent organizational skills and attention to detail
• A hands-on attitude and team player mindset
• Ability to manage multiple tasks calmly under pressure

If you're passionate about delivering excellent customer experiences and want to join a forward-thinking, creative, and innovative company, we'd love to hear from you.