Customer Experience & Product Innovator

OpenRent Ltd.; Greater London; Presencial; GBP 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Monthly team social events

Weekly team lunches

25 days holiday per year

Private health insurance (including x)

Free office breakfast

Weekly yoga sessions

In-office massage

Annual away weekends in Europe

Sociable Brixton office

Learning & Development budget

Cycle-to-work scheme

WFH budget

Descripción de la vacante

OpenRent Ltd. is seeking a Customer Experience and Product Development expert who thrives on problem-solving and real-world impact. Join a fast-paced team shaping product decisions, improving customer service, and delivering user-centric solutions for landlords and tenants across the UK.

We offer flexibility, strong growth opportunities, and a collaborative Brixton-based environment focused on innovative rental tech.

Formación

• 2:1 from a top university is preferred.
• Calm and composed to handle customer-facing elements.
• Ambitious and driven to continuously tweak and improve processes.
• Articulate enough to justify product decisions to engineers.

Responsabilidades

• Respond to customer queries (email/SMS/phone) and optimise service processes.
• Collaborate with teams to understand user needs and deliver solutions.
• Influence company decisions on what and how to build.

Conocimientos

Calm under pressure

Ambitious

Articulate communication

Technical proficiency

Customer focus

Weekend availability

Educación

2:1 from a top university

Herramientas

Web-based tools

Internal systems

Descripción del empleo

OpenRent Ltd. is seeking a Customer Experience and Product Development expert who thrives on problem-solving and real-world impact. Join a fast-paced team shaping product decisions, improving customer service, and delivering user-centric solutions for landlords and tenants across the UK.

We offer flexibility, strong growth opportunities, and a collaborative Brixton-based environment focused on innovative rental tech.