Customer Experience and Product Development

OpenRent Ltd.; Greater London; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Flexible hours

Monthly team social events

Weekly team lunches

25 days holiday per year

Private health insurance (including x)

Free office breakfast

Weekly yoga sessions

In-office massage

Annual away weekends in Europe

Sociable Brixton office

Learning & Development budget

Cycle-to-work scheme

WFH budget

Job summary

OpenRent Ltd. is seeking a Customer Experience and Product Development expert who thrives on problem-solving and real-world impact. Join a fast-paced team shaping product decisions, improving customer service, and delivering user-centric solutions for landlords and tenants across the UK.

We offer flexibility, strong growth opportunities, and a collaborative Brixton-based environment focused on innovative rental tech.

Qualifications

• 2:1 from a top university is preferred.
• Calm and composed to handle customer-facing elements.
• Ambitious and driven to continuously tweak and improve processes.
• Articulate enough to justify product decisions to engineers.

Responsibilities

• Respond to customer queries (email/SMS/phone) and optimise service processes.
• Collaborate with teams to understand user needs and deliver solutions.
• Influence company decisions on what and how to build.

Skills

Calm under pressure

Ambitious

Articulate communication

Technical proficiency

Customer focus

Weekend availability

Education

2:1 from a top university

Tools

Web-based tools

Internal systems

Job description

We're looking for a Customer Experience and Product Development expert who thrives on problem-solving challenges, and is passionate about solving real-world problems.

If you love a fast-paced environment where your ideas matter, and you want to work with a company that’s changing lives through technology, this is the role for you.

About OpenRent

At OpenRent, we’re revolutionising the UK rental market. With over 9 million users, we’re the largest rental platform in the UK.

Our mission is to make renting fairer, safer and cheaper for everyone. We’ve replaced outdated, fee-heavy practices with technology-driven solutions that empower tenants and landlords alike.

Why Join Us?

• Impact: Your work will directly improve the rental experience for millions across the UK.

• Culture: We're a small, collaborative team, which means quick decision making and greater autonomy.

• Customer-centric: Making our user's journey effortless is core to what we do every day

• Growth: Shape your role, develop and test your skills, and steer the direction of our product.

As a member of our Customer Service and Product Development team you'll:

• Respond to customer queries (email / SMS / phone) and work to optimise our customer service processes.

• Collaborate across different teams to deeply understand user needs and deliver revolutionary solutions.

• Influence company-wide decisions and have a say in what we build and how we build it.

Within 3 Months, You’ll:

• Be resolving customer queries, becoming an expert on our users in the process.

• Gain extensive industry knowledge and a deep understanding of the OpenRent product.

• Start suggesting improvements to our product and service.

Within 6 Months, You’ll:

• Be empowered to improve team processes and customer service operations as needed.

• See product improvements you’ve suggested go live and benefit landlords and tenants UK-wide.

• Take ownership of small-medium sized projects to develop our product.

Within 12 Months, You’ll:

• Be making informed decisions about the direction of the product.

• Be working directly with our developers to introduce new features and other changes.

• Be responsible for delivering large-scale product / operational project from start to finish.

• Flexible working hours

• Monthly team social events

• Weekly team lunches

• 25 days holiday per year

• Private health Insurance including optical and dental with Vitality

• Free office breakfast, drinks + snacks

• Weekly yoga sessions

• In-office massage

• Annual company away weekend - in the past, we've gone to French chateaus and a Portuguese beach resort

• Sociable office in the heart of Brixton with ping pong, pool, table football, and roof terrace

• Unlimited Learning & Development Budget

• Cycle-to-work Scheme

• Annual company away office in Europe

• Enhanced Family Leave Policy

• WFH Budget

• 2:1 from a top university

• Calm and composed to deal with the customer-facing elements of the role

• Ambitious and driven to ensure every process is being constantly tweaked and improved

• Articulate - able to justify product decisions to the team and explain them to our software engineers

• Technically proficient to deal with our internal tools and systems (mainly web-based)

• Excitement about reshaping the rental industry with innovative solutions

• Available for weekend work around every 8 weeks - you will receive day off in lieu for any weekend work