Customer Experience & Merchandising Associate

WHSmith Careers; Ingliston; Remote; GBP 18,000 - 21,000; Full time

Job summary

WHSmith is seeking a Sales Assistant to deliver outstanding customer service and support store standards. You may work independently or in a team to ensure the store remains inviting and well-presented for every customer.

Airport-specific requirements apply, including 5 years of continuous references and a basic criminal records check. The role offers opportunities to engage with customers across our diverse locations and contributes to a positive shopping experience.

Qualifications

• Customer-focused attitude
• Clear communication with customers and colleagues
• Ability to work independently or as part of a team
• Flexible to meet store needs and shift patterns

Responsibilities

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

Skills

Customer service

Stock replenishment

Visual merchandising

Teamwork

Job description

WHSmith is seeking a Sales Assistant to deliver outstanding customer service and support store standards. You may work independently or in a team to ensure the store remains inviting and well-presented for every customer.

Airport-specific requirements apply, including 5 years of continuous references and a basic criminal records check. The role offers opportunities to engage with customers across our diverse locations and contributes to a positive shopping experience.