Customer Experience Manager

Nuffield Health; Wakefield; On-site; GBP 36,000; Full time

Job summary

Join a leading healthcare charity as a Customer Experience Manager at Wakefield Fitness & Wellbeing Centre. You will define and implement customer experience strategies, manage teams, and drive commercial success. Enjoy a competitive salary of up to £36,000 and a comprehensive benefits package, including free gym membership and health assessments.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Honours degree or equivalent experience required.
• Demonstrable knowledge in customer experience, sales, and marketing.
• Understanding of current trends in customer expectations.

Responsibilities

• Manage concierge/Front of House and fitness teams effectively.
• Drive revenue-generating services and member retention.
• Set standards for customer experience across the customer journey.

Skills

Customer experience

Sales

Marketing

Collaboration

Communication

Influence

Education

Honours degree or equivalent experience

Job description

Wakefield Fitness & Wellbeing Centre | Management Team | Permanent | Full time

Salary up to £36,000 + fantastic benefits

40 hours per week

Nuffield Health, the UK's largest healthcare charity, has been working for over 60 years to make the UK fitter, healthier, happier, and stronger. We operate 31 award-winning hospitals, 110 fitness and wellbeing clubs, healthcare clinics, and over 200 workplace wellbeing services. As a charity, we reinvest all income into our services and pioneering improvements in care.

We are seeking a Customer Experience Manager to help define and implement our customer experience strategy, ensuring a deep understanding of our current and prospective customers and placing the customer at the heart of all decision-making.

As our Customer Experience Manager, you will:

1. Manage concierge/Front of House, fitness teams, and Food & Beverage services effectively.
2. Drive the commercial success of revenue-generating services and member retention, including subscriptions, swimming, F&B, retail, and junior programming.
3. Set standards for customer experience across the entire customer journey.
4. Collaborate with Business Insights to collect and analyze customer feedback and insights.
5. Establish measurement frameworks for customer experience indicators.
6. Liaise with stakeholders to support key performance outcomes.

To succeed, you should:

1. Possess an honours degree or equivalent experience and qualifications.
2. Have demonstrable knowledge and experience in customer experience, sales, and marketing.
3. Understand current trends in customer expectations and segmentation.
4. Be collaborative, communicative, and influential in your approach.

Helping you feel good

We offer a benefits package including free gym membership, health assessments, retail discounts, and pension options to support your health and wellbeing.

Join Nuffield Health and create the future you want, today.

If interested, apply now. We review applications as received and may close the advert early if we receive high volumes.

It starts with you.

About the company

Nuffield Health is the UK's largest healthcare charity.

Notice

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are available for applicants with disabilities. Contact [e-mail] or 407-000-0000 for assistance.

All new hires must complete Form I-9 and provide proof of identity and eligibility to work in the U.S.

An AEDT will score your skills and responses. For more info: www.talentify.io/bias-audit-report. NYC applicants may request alternative processes at [e-mail] or 407-000-0000.