Customer Experience Manager

TN United Kingdom; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Customer Experience Leader, where your role will focus on enhancing customer satisfaction and managing a dedicated team. You will ensure smooth daily operations and drive training while fostering a positive work environment. This position offers clear progression opportunities within the company, allowing you to develop your leadership skills and advance your career in retail management.

Benefits

10% discount at Sainsbury’s, Argos, Tu, and Habitat

Free food and hot drinks in all stores

Generous holiday entitlement

Pension scheme with 4-7.5% match

Wellbeing support

Cycle to Work scheme

Qualifications

• Experience managing or supervising in a fast-paced setting.
• Motivated to develop and dedicated to team success.

Responsibilities

• Manage a medium to large in-store team and assign tasks.
• Ensure excellent customer experience from car park to checkout.
• Collaborate with the Lead Customer Experience Manager.

Skills

Leadership

Customer Service

Team Management

Job description

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You’re ambitious for more leadership responsibility. Maybe one day, you’d like to run your own store or take on a bigger role in the future. First, you want to focus on your people development skills – crafting a team that delivers what you need, when you need it.

This is a well-balanced management role with clear accountability – you’ll understand exactly what’s expected of you and who to turn to for support. Whether you already have some supervisory experience or you’re looking to make the step up, it’s the perfect chance to get close to your team and grow your skills.

What you’ll be doing

Our purpose is driven by our passion for food: together we serve and help every customer.

As a Customer Experience Leader, your job is to delight and inspire customers from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials, or filling up with petrol, you’ll ensure they enjoy the very best experience. Reporting to our Lead Customer Experience Manager, your focus will be on operational in-store management, ensuring your area runs smoothly daily.

Responsibilities include managing a medium to large in-store team – assigning tasks, planning breaks, creating rotas, addressing performance issues sensitively and effectively, and assisting with recruitment. You’ll be a visible leader on the shop floor, a role model who drives training and fosters a welcoming, safe environment where colleagues feel empowered to challenge the status quo.

What success looks like

There’s much to achieve. Here’s how you’ll know you’re developing:

• You support the Lead Customer Experience Manager to improve customer and retail outcomes in your area.
• You collaborate closely with another Customer Experience Manager, sharing ideas, identifying improvements, and ensuring smooth shift handovers.
• You communicate directly with your team, providing honest feedback early and often.
• You help your team empathize with customers, taking pride in delivering excellent service.
• You make decisions confidently and comfortably, even when not all answers are known.

About you

We’re open-minded about your career path. You’re likely already managing or supervising in a fast-paced setting and confident handling various challenges daily – your team depends on you!

You should share Sainsbury’s enthusiasm for technology. We’re digitally advanced – from stock management to rotas, we do as much as we can online.

Most importantly, you’re motivated to develop, dedicated to bringing out the best in others, and passionate about customer service. That’s what our stores are all about.

Where next?

The Sainsbury’s in-store management structure is designed to support your progression, offering clear induction, tailored training plans, and ongoing coaching to help you excel and develop further.

As a Customer Experience Manager, you could advance to a Lead Manager role in Food, In-store Customer Experience, Clothing, or General Merchandise. Looking ahead, this experience prepares you for Store Management or leadership roles across Sainsbury’s family brands: Habitat, Tu, Argos, Sainsbury’s Bank, and Nectar 360. We’re committed to unlocking your potential.

Added benefits

Salary depends on your experience, store size, complexity, and location. We also offer a range of benefits, including:

• 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and at Argos on paydays.
• Free food and hot drinks in all stores.
• Generous holiday entitlement, maternity, and paternity leave.
• Pension scheme with 4-7.5% match.
• Sainsbury’s share scheme for discounted investments.
• Wellbeing support including emotional, legal, and financial advice.
• Colleague networks to support your development.
• Cycle to Work scheme for bikes and equipment, with tax and NI savings.
• Special offers on gym memberships, holidays, retail vouchers, and more.

Click ‘apply’ to start your Sainsbury’s journey.