Customer Experience Manager - Stoke-on-Trent

ATG Entertainment; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the live entertainment industry is seeking a Customer Experience Manager in Stoke-on-Trent. The role involves leading a team to enhance customer service and develop hospitality offerings in a dynamic environment. Ideal candidates will have experience in hospitality management and a passion for delivering exceptional service.

Qualifications

• Experience leading customer-facing teams.
• Experience in food and beverage or hospitality management.

Responsibilities

• Lead front of house staff and operations.
• Develop customer experience standards and offerings.

Skills

Leadership

Customer Service

Hospitality Management

Job description

Customer Experience Manager - Stoke-on-Trent

Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

We own, operate or programme some of the world's most iconic venues; ATG Entertainment manages 64 venues across Britain, the US, and Germany.

We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows, and a variety of other live events across the UK, US, and Germany.

We present the world's best live entertainment in our venues; working alongside the world's leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment.

We produce award-winning shows; our in-house production team, ATG Productions, is dedicated to producing critically acclaimed, commercially successful, and creatively ambitious work for the West End, Broadway, Continental Europe, and beyond.

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realize their full potential.

Can you see the potential in our hospitality business and use your creative ideas to develop it? Could you lead a team to deliver a great customer experience? If you're looking for a lead role in a varied and exciting hospitality environment, then this could be the perfect opportunity for you.

As our Customer Experience Manager, you'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences for a show or to one of our food and beverage outlets, including a daytime cafe and takeaway kiosk, pre-show dining service, and two bars in our beautiful venue.

The ideal candidate will have experience leading customer-facing teams, with experience in food and beverage, catering, or hospitality management and delivery, with the ability to embed high standards while developing new business opportunities. This is an ideal position if you're seeking a new challenge in a busy, dynamic, and developing venue.

Interested? Click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfill their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who wish to participate in the scheme and demonstrate in their application that they meet the essential criteria for the role. Where we receive more applications than we can reasonably interview, we will retain applications for the next available interview opportunity where possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact email address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk.