Customer Experience Manager

DiSRUPT Recruitment & Search | B Corp

England

Hybrid

GBP 50,000 - 75,000

Full time

14 days+

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Job summary

A rapidly scaling insurtech company in the UK is seeking an experienced Customer Experience Manager to lead and enhance customer support. This remote role requires attendance at meetings in London. Ideal candidates will have a background in tech and insurance industries, paired with leadership experience. As part of a growing team, you'll initially take a hands-on approach and eventually build your own team to scale services effectively.

Qualifications

Mid-Senior level experience in customer service or customer experience management.
Ability to manage and deliver service as the business scales.
Hands-on approach with leadership skills.

Responsibilities

Join a dynamic team focused on customer experience.
Build and manage a team as the business grows.
Deliver exceptional customer support and satisfaction.

Skills

Experience in start-up or tech innovation business

Experience in Insurance

Customer-related industries knowledge

Job description

Customer Experience Manager

DiSRUPT Recruitment & Search | B Corp is a growth start‑up insurtech scaling rapidly and is sourcing an experienced Customer Service / Customer Experience Manager to join this dynamic team.

This role will require you to have the full indefinite right to work in the UK and remain in the UK. The position is predominantly remote, but you will need to attend meetings in London, so any applicant must live commutable to London.

We are looking for someone with experience in a start‑up or tech innovation business as well as Insurance, Fintech or Customer‑related industries. This is a key role working within an exciting growth business. You will build a team over time but will need to be a hands-on “doer” to start with and then will use managerial and leadership skills as the business and team grow.

Looking for someone who is bigger than this initial role so you are able to manage and deliver the service and customer support and experience needed as the business scales at pace. Previous experience in insurtech would be desirable but not essential.

Get in touch for more information.

Seniority level