Customer Experience Leader: Flexible Hours & Night Pay

McDonald’s; Stanford Dingley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free meals on your break

Career development

Flexible working hours

Employee discounts

Wellbeing support

Premium pay for some overnight hours

Job summary

McDonald’s is seeking a Customer Experience Leader to join our team in the United Kingdom. You will be welcoming customers, maintaining cleanliness, and supporting queries while seeking continuous improvements to the customer journey.

In this role, you will work closely with restaurant management, enjoy a friendly environment, and benefit from full training. Flexible shifts include afternoons and evenings across weekdays and weekends. No prior experience is required.

Qualifications

• No experience required as full training will be given.
• Strong communication & hospitality skills.
• Naturally friendly, welcoming and helpful attitude.

Responsibilities

• Create a warm and welcoming atmosphere for customers.
• Use feedback to identify opportunities and drive improvements in the customer journey.
• Engage with customers and resolve issues with a positive approach.
• Motivate the team to deliver great service and support the restaurant management.
• Organise events and promote new menu items to engage visitors.
• Follow training and company guidelines to maintain standards.
• Adhere to safety, hygiene and operational procedures.

Skills

Customer service

Communication

Hospitality

Job description

McDonald’s is seeking a Customer Experience Leader to join our team in the United Kingdom. You will be welcoming customers, maintaining cleanliness, and supporting queries while seeking continuous improvements to the customer journey.

In this role, you will work closely with restaurant management, enjoy a friendly environment, and benefit from full training. Flexible shifts include afternoons and evenings across weekdays and weekends. No prior experience is required.