Customer Experience Insights Analyst

Burberry

Greater London

On-site

GBP 42,000 - 62,000

Full time

4 days ago

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Job summary

Burberry in London seeks a Client Experience Insights Analyst to transform customer feedback and operational data into actionable insights. You will own CX reporting including NPS, CSAT and VoC, working with Customer Service, CRM, Digital and IT across global regions.

This role requires four onsite days per week in London and collaboration with cross-functional teams. The ideal candidate will have strong analytical skills, advanced Excel/PowerPoint, and experience with Tableau and VoC platforms,

Qualifications

Experience within Customer Experience (CX), NPS, CSAT, VoC and reporting.
Advanced Excel and PowerPoint skills for executive presentations.
Experience building dashboards and reporting with Tableau or similar.
Experience with customer feedback platforms (Qualtrics, Medallia or similar).
Experience with dashboards and data integration across CRM and support platforms.

Responsibilities

Own and develop Customer Experience reporting (NPS, CSAT, VoC).
Analyse customer feedback and data to identify trends and opportunities.
Lead internal quality monitoring and drive continuous improvement.
Develop executive dashboards and dashboards for senior stakeholders.
Support Tableau dashboards and data integration across systems (SAP HANA, Databricks).
Drive data quality, automation and self-service analytics.