Customer Experience Host

s1jobs; Aberdeen City; On-site; GBP 12,000 - 29,000; Full time

Job summary

A leading train operating company is looking for Customer Experience Hosts in Aberdeen. The role involves providing exceptional service to customers, managing food and beverage offerings, and ensuring a positive travel experience. Both full-time and part-time positions are available, with competitive salaries and numerous benefits, including free travel and discounts. Join a progressive team dedicated to customer satisfaction and inclusivity.

Benefits

Free travel on LNER

75% off other companies' tickets

Discounted international train tickets

50% discount on LNER tickets for friends & family

Generous pension scheme

Annual cycle to work schemes

Health & wellbeing schemes

Training opportunities

Rewards & awards

Qualifications

• Experience in customer service and providing personalized service.
• Ability to communicate effectively in challenging situations.

Responsibilities

• Serve food and beverages to customers on board.
• Ensure a safe and clean environment onboard.
• Assist with luggage and create a welcoming atmosphere.

Skills

Customer Service Experience

Interpersonal Skills

Soft Sales Skills

Effective Communication

Flexibility

Job description

Customer Experience Host

Aberdeen

Salary: £28,077

Both Full Time and Part Time roles available.

The start date for this role will be in September 2025.

Interviews are provisionally booked for w/c 23rd June

This advert is in line with our Timetable change coming in December 2025.

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

So, what exactly does a Customer Experience Host do?

We're glad you asked!

By joining LNER as a Customer Experience Host you could be serving early morning coffees to our business commuters, handing out sweet treats for families on day trips or even be found rustling up bacon sandwiches for football fans travelling to support their teams. No matter the journey, you'll be on hand to provide an exceptional and personalised experience. You'll have the opportunity to bring a smile to our customers' faces through creating a welcomingon board atmosphere, assisting with luggage, as well as ensuring our customers leave with a positive memory of their journey with us.

For our customers travelling in standard class you'll offer a service from either the cafe bar or deliver a personal at seat service for customersusing our "lets eat at your seat" app, whilst taking responsibility for both cash and stock management. Within first class you'll serve customers our complimentary food and beverage offering, delivered to the highest of standards. As a Customer Experience Host you'll also develop a good understanding of health and safety and be trained to ensure a safe, clean and tidy environment onboard our trains at all times.

Think you can manage all of this whilst travelling at 125mph? Then this is the job for you!

So, do you have what it takes?

To make it as a Customer Experience Host you'll need:

• Plenty ofcustomer service experienceand stronginterpersonal skills
• A goodtrack recordofproviding customerswith apersonalisedandmemorable serviceas well as a genuine passion for helping customers
• Theability tocommunicate effectivelythrough the toughest of situations andrelishstepping up to thechallengeof disruption
• You'll have provensoft sales skillsand experience ofproduct management –you'll enjoy developing your knowledge around our on board offering to share with both customers and colleagues
• Due to the sale of alcohol, you will need to beaged 18 or overto apply
• Finally, you'll need to beflexible- our Customer Experience Hosts are on hand to assist our customers early in the morning, late in the evening and over weekends, so you'll need to be able to fully commit to working shifts.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

Part Time Position Consists of 17.5 hours -This May Include Weekend Only Working. Part Time Salary is £12,825 Inclusive of £1,686.50 Attendance Allowance.

Full Time Salary Increases At 6 Months To £26,647And At 18 Months To £27,822 Per Annum.

Part Time Salary Increases At 6 Months To £13,323.5 And At 18 Months to £13,911 Per Annum (both 6 & 18 month salary increases stated also include Attendance Allowance)

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing

To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!

Start your journey by clicking the Apply button now.

Please note we are unable to provide feedback on applications at any stage prior to a face to face interview.