Customer Experience & Growth Specialist

NPL Management Limited; Teddington; Remote; GBP 24,000 - 34,000; Full time

Job summary

National Physical Laboratory (NPL) is seeking a Customer Service Specialist to handle customer enquiries with care, ensuring they feel heard and confident their query is in hand. You will log and resolve issues, or connect customers to the right person, keeping them updated throughout.

You’ll build relationships, spot potential sales opportunities, and ensure orders are updated for accurate invoicing, supporting a collaborative team effort to deliver excellent service.

Qualifications

• Good listener and team player with strong organisational skills.
• IT proficiency to handle customer queries and data entry.
• Willingness to learn and adapt in a supportive environment.

Responsibilities

• Manage and log customer enquiries promptly and professionally.
• Resolve queries on-the-spot or connect customers with the right specialist.
• Keep customers updated on progress and next steps.
• Update orders to enable accurate invoicing and avoid surprises.
• Build relationships with customers and identify sales opportunities.

Skills

Active listening

Team player

IT proficient

Job description

National Physical Laboratory (NPL) is seeking a Customer Service Specialist to handle customer enquiries with care, ensuring they feel heard and confident their query is in hand. You will log and resolve issues, or connect customers to the right person, keeping them updated throughout.

You’ll build relationships, spot potential sales opportunities, and ensure orders are updated for accurate invoicing, supporting a collaborative team effort to deliver excellent service.