Customer Experience Graduate Programme

Lidl; London; On-site; GBP 40,000 - 46,000; Full time

Job summary

A leading retail company in London is seeking candidates for its Customer Experience Graduate programme designed to enhance innovation in retail operations. You will undertake a variety of projects, from redesigning store layouts to implementing new technology, all while developing your expertise in customer experience management. This role requires graduating with a minimum 2:2 degree and includes benefits such as a competitive salary, holidays, and discounts.

Benefits

30 days holiday (pro rata)

10% in-store discount

Pension scheme

Discounted Gym

Qualifications

• Graduated by September 2026.
• Possession of a full UK driving licence by 1st February 2026.
• Strong analytical skills and ability to interpret data.

Responsibilities

• Take on real project responsibility and make a tangible difference.
• Conduct thorough competitor analysis.
• Gain exposure to wider Lidl departments.

Skills

Analytical skills

Strong communication

Business-minded approach

Confidence in presenting

Education

Minimum 2:2 degree in any discipline

Job description

Summary

£40,000* per annum | 30 days holiday (pro rata) | 10% in-store discount | Pension Scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we work.

Just like you.

Redesign retail. Reimagine customer experience. Our Customer Experience team is all about making our stores work better for our customers, our colleagues and for Lidl. From layout design and refits, to implementing self-checkouts and driving sales through smarter store layouts, this team is at the forefront of innovation in retail operations.

The Lidl Customer Experience Graduate programme will take you through a fast-paced and hands on 23-month development programme. You'll gain experience in our stores and Head Office, working on real projects that shape how millions of customers shop every week. Whether it's redesigning store layouts, rolling out new technology and equipment or leading change initiatives, you'll be making an impact from day one. You'll also play a key role in space planning, deciding where to merchandise Lidl products to maximise sales and create the best customer shopping experience. You'll need to be organised, solutions focused, and passionate about improving customer experience through data driven decisions.

If you're ready to take ownership, lead projects and help shape the future of retail, come and join our Customer Experience Graduate programme! We look forward to seeing your application.

Closing date for Applications: 19.10.2025

What you'll do

• Take on real project responsibility and make a tangible difference to our business
• Be responsible for and be at the forefront of technical retail innovation
• Conduct thorough competitor analysis to ensure we remain relevant and competitive
• Liaising with internal and international departments, and external business partners
• Work as part of a team, but be equally happy working independently on projects
• Gain exposure and understanding of wider Lidl departments
• Work collaboratively with our Buying team to ensure strategic reviews of product ranges, to make informed merchandising decisions
• See the impact of your merchandising decisions across all Lidl stores
• Presenting to Senior stakeholders on a regular basis
• Develop customer experience expertise and management capabilities
• Use sales, market share and customer feedback data to make informed decisions
• Spin lots of plates at any one time - striving under pressure & multi-tasking is your thing!

What you'll need

• Minimum 2:2 degree (in any discipline), awarded in 2024, 2025 or 2026, but must be graduated by September 2026
• Possession of a full UK driving licence by 1st February 2026
• Already live, or are happy to relocate within a one-hour commute of our Head Office in Tolworth
• To be legally entitled to work in the UK on a full-time basis
• Strong analytical skills and ability to interpret data
• Be assertive and confident
• Business-minded approach; commercially savvy and resilient
• Strong communicator and confident presenter
• Able to attend the assessment day on 03.12.2025

What you'll receive

• 30 days holiday (pro rata)
• 10% in-store discount
• Pension scheme
• Discounted Gym
• Plus, more of the perks you deserve

*plus an additional 10% non-contractual London Weighting allowance.

You're Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.